Hi there i have a client whos natural colour isint very dark its an 8 but she wants to be an ash blonde but she is obsessed with some places going a tad warm so i used to use a 12/1 and come out warm so use a 12/89 and she said its to blonde and still had warmth around her crown so she went and got her hair cut cos i didn't have time in another salon and they put a toner on her hair she don't have a clue which one just that they mixed with with peroxide and that its taken the warmth away and toner her hair down! Does anyone have some idea what they used or what i can use please shes coming in the week x