Cancellations

[exquisitebeauty]

just wanted some advise really a couple of my regs been booking in for massage and waxing an then 45 mins maybe a bit longer rings up to see if they can move there app. to the following week same time etc so i re book them an then they either don't turn up and dont ring {rude} or ring an say they cant make the next 1 i want to invoice them because they've taken two slots up each and its after all my wage ive lost an clients who wanted thoses slots i don't want them thinking anything bad on my salon or bad mouthing me but why should i be out of pocket in the past ive sent clients invoices ie i sent 1 2wks ago for 45 pounds because the lady booked it weeks in advance an took up an 1hr an 45mins slot and i havent heard anything from her and im now lossing clients because of this i remember wen i first opened someone said to me take deposits but its a bit hard to take a deposit over the phone when booking them. im pulling my hair out as ive had to take a cut in my wages because bills need to be paid first before me help!

 

[Purebeauty2785]

I really understand where your coming from, I'm self employed too.
What really helped me was by texting or calling all my ladies 48 prior, to confirm Thier appointment(s)
Emphasising that I need at least 48 hour notice for any alterations or cancellations. If they don't abide by this I have a 2 strokes, and no mrs nice guy.... Meaning if they keep cancelling and reArranging, when they really need an appointment and I have a choice between one client or another. The other will get the appointment. As I need clients that are reliable.
X

 

[Glamour Puss7]

just wanted some advise really a couple of my regs been booking in for massage and waxing an then 45 mins maybe a bit longer rings up to see if they can move there app. to the following week same time etc so i re book them an then they either don't turn up and dont ring {rude} or ring an say they cant make the next 1 i want to invoice them because they've taken two slots up each and its after all my wage ive lost an clients who wanted thoses slots i don't want them thinking anything bad on my salon or bad mouthing me but why should i be out of pocket in the past ive sent clients invoices ie i sent 1 2wks ago for 45 pounds because the lady booked it weeks in advance an took up an 1hr an 45mins slot and i havent heard anything from her and im now lossing clients because of this i remember wen i first opened someone said to me take deposits but its a bit hard to take a deposit over the phone when booking them. im pulling my hair out as ive had to take a cut in my wages because bills need to be paid first before me help!

Hi there!
Go on biz geek and read the Cancellations thread, I'm fed up like you it does your nut eh! X😡

 

[exquisitebeauty]

aww thanks girls just really does my nut in especially this time of year can be doing without it and thanks will check it out :Grope:

 

[Glamour Puss7]

aww thanks girls just really does my nut in especially this time of year can be doing without it and thanks will check it out :Grope:

Yes I know how you feel! Read my reply( cancellations) I did earlier this week on the Biz Geek, I was really fed up 😔 It's hard work isn't it... X