Hayleygriff183
Member
Hi there,
Was just after some advice please.
I'am self employed and rent a chair in a salon.
On Wednesday I had a client in who's hair I haven't done before, she had been colouring it herself at home for a few years so it was a yellow golden blonde colour all over. She showed me a picture of someone who had blonde hair with thick brown streaks going through it.. in the consultation I told her that the lady in the picture had very thick wavy hair where as hers was straight and fine so the results wouldn't look the same anyway. So she agreed to have lowlights put in but a lot more subtle, as I didn't want it to look streaky.. after finishing her hair she said she was very pleased with the colour and cut. Then when I took the payment for her hair she gave me a £5 tip also.
Then the following day she phoned up saying she felt her hair was too ash and she was unsure of the colour so I told her to come in that day and I would add some warmer tones to it. I tried to explain to her that her hair wouldn't look like the photo she showed me. (Since the lady in the photo has completely different hair to you) as a hairdresser if someone wants something doing that I don't think will look right or suit them I will try and advise them against it and come up with an alternative.
So after re doing her hair and styling it again for her, she said the colour was 'much better' then when leaving she asked if she owed anything.. to which I replied 'no' as if someone is unhappy with their I will always rectify it free of charge.. then she handed me £10 and said take this for your time.
Then 2 days later I had a call from the lady's sister who was very abrupt and rude to me on the phone saying if I didn't give her the money back she would sue me, I was very shocked at this as two days ago she left the salon happy, plus if she was unhappy with her hair why couldn't she ring and tell me this herself. I felt so intimidated by her so agreed to return her the money. The thing that has shocked me more is that she also wants the extra £15 she gave me as a tip. Now I don't want to sound petty but under the circumstances, I think I am being good returning her money in the first place but the tip on top.. she gave me it out of her own choice and I blow dried her hair free of charge and she loved the hair cut I gave her.
I guess I'm just angry as she couldn't discuss her issue with me herself instead getting her sister to threaten me over the phone.
So sorry to rant but I'm just looking for any advice really on where I stand legally? To be honest I'm happy to refund the cost of her hair treatment but don't think I should give the £15 back on top too.
Any advice I will be so grateful for thank you x
Was just after some advice please.
I'am self employed and rent a chair in a salon.
On Wednesday I had a client in who's hair I haven't done before, she had been colouring it herself at home for a few years so it was a yellow golden blonde colour all over. She showed me a picture of someone who had blonde hair with thick brown streaks going through it.. in the consultation I told her that the lady in the picture had very thick wavy hair where as hers was straight and fine so the results wouldn't look the same anyway. So she agreed to have lowlights put in but a lot more subtle, as I didn't want it to look streaky.. after finishing her hair she said she was very pleased with the colour and cut. Then when I took the payment for her hair she gave me a £5 tip also.
Then the following day she phoned up saying she felt her hair was too ash and she was unsure of the colour so I told her to come in that day and I would add some warmer tones to it. I tried to explain to her that her hair wouldn't look like the photo she showed me. (Since the lady in the photo has completely different hair to you) as a hairdresser if someone wants something doing that I don't think will look right or suit them I will try and advise them against it and come up with an alternative.
So after re doing her hair and styling it again for her, she said the colour was 'much better' then when leaving she asked if she owed anything.. to which I replied 'no' as if someone is unhappy with their I will always rectify it free of charge.. then she handed me £10 and said take this for your time.
Then 2 days later I had a call from the lady's sister who was very abrupt and rude to me on the phone saying if I didn't give her the money back she would sue me, I was very shocked at this as two days ago she left the salon happy, plus if she was unhappy with her hair why couldn't she ring and tell me this herself. I felt so intimidated by her so agreed to return her the money. The thing that has shocked me more is that she also wants the extra £15 she gave me as a tip. Now I don't want to sound petty but under the circumstances, I think I am being good returning her money in the first place but the tip on top.. she gave me it out of her own choice and I blow dried her hair free of charge and she loved the hair cut I gave her.
I guess I'm just angry as she couldn't discuss her issue with me herself instead getting her sister to threaten me over the phone.
So sorry to rant but I'm just looking for any advice really on where I stand legally? To be honest I'm happy to refund the cost of her hair treatment but don't think I should give the £15 back on top too.
Any advice I will be so grateful for thank you x