Client taking legal action because tan hasn’t developed-advice please!

[Ellie348]

I gave my client 14% cocktail spray tan today used the same set up on the gun as I always do and I’ve never had any issues and she’s saying there’s only spots of tan on her do I explained to her that it could be shower products, hair products the usual but she’s determined it’s not. She wore tight clothing too and I said wear a baggy T-shirt dress. I said I’ll re spray you tomorrow but she doesn’t want to what do you think I should do?
Thank you in advance!x

 

[UK Beauty]

At what point has she said she's taking legal action?

 

[CFBS]

You need to see photos or better still see for yourself.
She might be just trying to get a refund.
The fact that she doesn't want a re-spray is significant (most clients would say yes to this).
Is she a new client? Did she have a patch test?
At this point I would say you need to document everything that was said and advised by you to the client, record her complaint and the actions you have taken. Keep this evidence just in case you need it later.

My instinct would be that she is trying it on. You have offered a re-spray which she has declined. She needs to provide evidence that the tan has not taken (photos taken by her or you) and show that she followed treatment advice. She hasn't.
She doesn't have a leg to stand on really!
If anything goes further just hand it over to your insurance company and let them deal with her on your behalf.

It's horrible when you get a client like this. Just try to move on from it as soon as you can.

 

[Ellie348]

You need to see photos or better still see for yourself.
She might be just trying to get a refund.
The fact that she doesn't want a re-spray is significant (most clients would say yes to this).
Is she a new client? Did she have a patch test?
At this point I would say you need to document everything that was said and advised by you to the client, record her complaint and the actions you have taken. Keep this evidence just in case you need it later.

My instinct would be that she is trying it on. You have offered a re-spray which she has declined. She needs to provide evidence that the tan has not taken (photos taken by her or you) and show that she followed treatment advice. She hasn't.
She doesn't have a leg to stand on really!
If anything goes further just hand it over to your insurance company and let them deal with her on your behalf.

It's horrible when you get a client like this. Just try to move on from it as soon as you can.

Thank you so much for your advice I’ve given her a re fund to get her away, so hopefully that’s the last I’ll here from her she’s blocked now. It’s knocked me a bit x

 

[Haircutz]

Sorry to hear about this. It’s not you but them.
She was a selfish chancer and sadly, you fell for it by refunding her rather than standing up to her.
The fact she wouldn’t let you see the tan or re-do it says it all.
There’s no court in the land would be interested in listening to her fake tan lies.

My concern now is that she will tell her pals that you’re a soft touch and others may come and try it on too.
Next time it happens, be assertive, stand your ground and demand to see proof of the problem before offering a re-do, never a refund.
Only ever refund if you know you made a serious mistake.

If they’re still pushy, tell them the offer of a re-do is withdrawn and you’ll see them in court and have faith in your ability and products.

Sadly, there are a few people out there who are pure scam artists and you need to develop your scam detector radar and a much thicker skin when in business. Thankfully, the majority of clients are lovely.