ellishairbeauty
Well-Known Member
I tried to search for a thread in which i could ask how to deal with certain clients, personalities or questions that they ask, how to stay strong and confident but also keep the custom and please them.
Over the years ive always thought to myself did i handle that correctly?
Could i worded that better?
This week i had a lady come she sat in the chair and said "my hairdresser is moving away so to be honest i dont want to be here, ive seen ur photos they seem ok" then proceeded to badger me all week via txt and facebook messenger asking the formulas i was going to use, telling me her old hairdresser said i cant use any bleach, i rolled with it untill the day before her appointment, i put on a before and after of a lady whos hair was yellow blonde and i toned it to an ash blonde. She inbox messeged me and said if you do my hair like that i will not pay, its still yellow i dont know how the lady didnt complain ( it was my mom and it was virtually white, her hair was yellow and she wanted it toned out)
Being self employed you always want to be pulling customers in yes? But would that £60 really be worth it?
What would you say?
I proceeded to say, i think were both on 2 different levels and whatever im going to do i dont think you will like and cancelled her!
I look back now and think im trying to build my business not turn people away?
But i know for sure she just didnt want to be there?
Another example....
When i started i was obvioisly quite (im in a converted conservatory)
My regulars are great and a great laugh....
When the colour was developing i would sit and have a coffee with them and have a natter. Over the last 8 or 9 months business has picked up. So while the colour is developing i will get a cut and blow in or a gents cut, thus not being able to sit and chat.
Regulars have expressed they arent happy as they feel the experience isnt as personal as before, they feel like its a conveyer belt..... in this situation what would you do? Turn down new people and more money to sit and chat with customer or potentially lose customers that hav paid your bills for the last 6 years???
Being self employed i hav nobody to bounce off or ask opinions sorry for the essay!
Also when retailing products some customers are putting the product into amazon after the transaction and telling me im over charging by a few quid (obviously putting my own commision on, literally i only put a few quid on each product) how do you cope with amazon and ebay in regards to retailing? Whats your answer?
Theres a few other things but the essay is long enough! Haha.
X
Kind Regards, Ellis
Over the years ive always thought to myself did i handle that correctly?
Could i worded that better?
This week i had a lady come she sat in the chair and said "my hairdresser is moving away so to be honest i dont want to be here, ive seen ur photos they seem ok" then proceeded to badger me all week via txt and facebook messenger asking the formulas i was going to use, telling me her old hairdresser said i cant use any bleach, i rolled with it untill the day before her appointment, i put on a before and after of a lady whos hair was yellow blonde and i toned it to an ash blonde. She inbox messeged me and said if you do my hair like that i will not pay, its still yellow i dont know how the lady didnt complain ( it was my mom and it was virtually white, her hair was yellow and she wanted it toned out)
Being self employed you always want to be pulling customers in yes? But would that £60 really be worth it?
What would you say?
I proceeded to say, i think were both on 2 different levels and whatever im going to do i dont think you will like and cancelled her!
I look back now and think im trying to build my business not turn people away?
But i know for sure she just didnt want to be there?
Another example....
When i started i was obvioisly quite (im in a converted conservatory)
My regulars are great and a great laugh....
When the colour was developing i would sit and have a coffee with them and have a natter. Over the last 8 or 9 months business has picked up. So while the colour is developing i will get a cut and blow in or a gents cut, thus not being able to sit and chat.
Regulars have expressed they arent happy as they feel the experience isnt as personal as before, they feel like its a conveyer belt..... in this situation what would you do? Turn down new people and more money to sit and chat with customer or potentially lose customers that hav paid your bills for the last 6 years???
Being self employed i hav nobody to bounce off or ask opinions sorry for the essay!
Also when retailing products some customers are putting the product into amazon after the transaction and telling me im over charging by a few quid (obviously putting my own commision on, literally i only put a few quid on each product) how do you cope with amazon and ebay in regards to retailing? Whats your answer?
Theres a few other things but the essay is long enough! Haha.
X
Kind Regards, Ellis