Jo's Nails
Well-Known Member
Hi,
Maybe argue is a strong word but a little advice please.
A very flustered lady came in to the hairdressers today looking for a last minute blow dry. She was in a rush had an important night out planned. Whilst having her hair styled my boss mentioned having her nails done. I was with a client and looked up to acknowledge her and she said to me through the mirror that she wanted something quick. "Just make it look as if something has been done" she said "No problem" I said and carried on with my client.
I didn't know that my boss had persuaded her to have a manicure which obviously takes longer.
When client sat at my table, I then consulted with my client and we both decide as she was in such a rush on a file and polish my boss over heard and told me that client wanted a manicure. I then consulted with client again and client decided file and polish. I was more concerned about clients time maybe I'm wrong I dunno?
Client was very stiff and in rush didn't even want to wait for polish to dry as she was worried about time.
Client left then my boss came over to me and had a go at me for losing money and that the client wouldn't know what she was getting anyway and that I should have thought about the money.
I told my boss that I thought I had given client what she wanted asked for as she was so very pushed for time.
I felt very embarrassed as this was in front of another client and the rest of staff. I didn't want to look at anyone I was that embarrassed. I have only been there a week and nothing has been agreed on what I should do in this scenario. I didn't mean to go over my bosses head, she must have seen me as over riding her.
So who would I listen to my client or my boss.
Do I take this with a pinch of salt, water over a ducks back as she is my boss after all and what she says goes.
Maybe argue is a strong word but a little advice please.
A very flustered lady came in to the hairdressers today looking for a last minute blow dry. She was in a rush had an important night out planned. Whilst having her hair styled my boss mentioned having her nails done. I was with a client and looked up to acknowledge her and she said to me through the mirror that she wanted something quick. "Just make it look as if something has been done" she said "No problem" I said and carried on with my client.
I didn't know that my boss had persuaded her to have a manicure which obviously takes longer.
When client sat at my table, I then consulted with my client and we both decide as she was in such a rush on a file and polish my boss over heard and told me that client wanted a manicure. I then consulted with client again and client decided file and polish. I was more concerned about clients time maybe I'm wrong I dunno?
Client was very stiff and in rush didn't even want to wait for polish to dry as she was worried about time.
Client left then my boss came over to me and had a go at me for losing money and that the client wouldn't know what she was getting anyway and that I should have thought about the money.
I told my boss that I thought I had given client what she wanted asked for as she was so very pushed for time.
I felt very embarrassed as this was in front of another client and the rest of staff. I didn't want to look at anyone I was that embarrassed. I have only been there a week and nothing has been agreed on what I should do in this scenario. I didn't mean to go over my bosses head, she must have seen me as over riding her.
So who would I listen to my client or my boss.
Do I take this with a pinch of salt, water over a ducks back as she is my boss after all and what she says goes.