I have just returned to a salon after 18 months off having my baby girl. I did not return to my previous salon, which was rather 'exclusive' due to them not wanting me part time and have instead returned to another 'less exclusive' salon. The salon is really great but the owner has been in the industry for 35 years and doesnt take my suggestions (or that of that of the rest of thr teams) well. I explained that i had never offered dry trims or wet cuts in the 17 yrs in the industry as i have various reservation about what a 'dry trim' implies. To me it implies a dont give a f*** i want a cheapy quick haircut or i want a complete re design but dont think hour or hour and a half with a new client to sit with them disgussing their needs, personally wash their hair and talk all the time about potential colour work, products etc and i just dont feel right gowning someone up and taking 20 mins to trim the ends.
The salon owner refuses to remove them from the price list and i now find i have at least three heads of dirty, chip fatty hair a day and i hate to say but i always think 'please dont tell anyone it was me that cuts your hair' when the clients walks out!
Its a nice salon but has failed to move along with the time in some areas. We have a great team, he spends money on training, we carry Redkin and paul mitchelle. I just dont see how he can equate charging £41.00 for a cut and finish on one hand and yet still have £18 dry trims walking out the door?
What are your opinions please? Am i just a spoilt snob? or am i right that this affects my reputation and is 'underselling' the salon and his team?:evil:
The salon owner refuses to remove them from the price list and i now find i have at least three heads of dirty, chip fatty hair a day and i hate to say but i always think 'please dont tell anyone it was me that cuts your hair' when the clients walks out!
Its a nice salon but has failed to move along with the time in some areas. We have a great team, he spends money on training, we carry Redkin and paul mitchelle. I just dont see how he can equate charging £41.00 for a cut and finish on one hand and yet still have £18 dry trims walking out the door?
What are your opinions please? Am i just a spoilt snob? or am i right that this affects my reputation and is 'underselling' the salon and his team?:evil: