Bonnie@lashout
Well-Known Member
Hi geeks,
ive been spending some time working on my facebook page and have just gone through my reviews looking for testimonials for my website.
ive currently got 8 reviews and 6 of them are 5* but i have got 2 3* reviews with no words, just a rating from people i dont even know, so non clients and non likers of the page? i didnt even know that was possible.
anyway i live in an area which is quite saturated with salons and i really dont feel is fair that my salon has been devalued to a 4.3 when all of my other reviews are 5 apart from these random people.
i decided to send them an email to ask them why, i just wanted to hear your thoughts and if you think i should do it? i dont want to be done for bribing or anything like that?
heres what im going to send:
Hi there, I just wondered if i know you at all?
I currently own a company called B***************y, and i noticed that you reviewed it over a year ago now as 3 star.
As far as i remember you have not been a client of mine before although i could be wrong, if you would allow me to understand why you gave my company such low rating this would help me improve my business in the future.
As you can imagine, being a self employed business owner it is hard to contend with main stream salons so really i strive to offer a personal and individual service to my private clients and Facebook is a fantastic tool to allow me to reach these people.
Currently i have 8 reviews and 6 of them are from previous or currently clients rating my services 5 star and recommending me to a friend via word of mouth.
I look forward to hearing your response as to why you feel my beauty service deserves this rating, alternatively if you do not know myself or my services i would appreciate it being removed.
Thank You
Bonnie-Leigh.
ive been spending some time working on my facebook page and have just gone through my reviews looking for testimonials for my website.
ive currently got 8 reviews and 6 of them are 5* but i have got 2 3* reviews with no words, just a rating from people i dont even know, so non clients and non likers of the page? i didnt even know that was possible.
anyway i live in an area which is quite saturated with salons and i really dont feel is fair that my salon has been devalued to a 4.3 when all of my other reviews are 5 apart from these random people.
i decided to send them an email to ask them why, i just wanted to hear your thoughts and if you think i should do it? i dont want to be done for bribing or anything like that?
heres what im going to send:
Hi there, I just wondered if i know you at all?
I currently own a company called B***************y, and i noticed that you reviewed it over a year ago now as 3 star.
As far as i remember you have not been a client of mine before although i could be wrong, if you would allow me to understand why you gave my company such low rating this would help me improve my business in the future.
As you can imagine, being a self employed business owner it is hard to contend with main stream salons so really i strive to offer a personal and individual service to my private clients and Facebook is a fantastic tool to allow me to reach these people.
Currently i have 8 reviews and 6 of them are from previous or currently clients rating my services 5 star and recommending me to a friend via word of mouth.
I look forward to hearing your response as to why you feel my beauty service deserves this rating, alternatively if you do not know myself or my services i would appreciate it being removed.
Thank You
Bonnie-Leigh.