Getting rid of warmth

[Amonavis33]

What would you suggest to tone down the brassiness in this clients hair? The client is a friend who did their own highlights and now they find them too brassy. The client desires a much ashier look, neutralizing all warm tones. They want to keep it in the level 7 or level 6 range, not go too dark. The client doesn’t really want highlights anymore, they just want a single process to fix it.

I work with wella products. Should I just color over it using permanent colour and 20 volume or should I use something like color touch to tone it down?

 

[ronray]

20vol is going to create lift, so the natural colour inbetween the highlights will then be warmer.....
Colour touch will definitely be a better choice.
7/89 + 6/71 is a nice cool colour. If you want a natural colour 6/71 on it own is nice.

 

[Amonavis33]

20vol is going to create lift, so the natural colour inbetween the highlights will then be warmer.....
Colour touch will definitely be a better choice.
7/89 + 6/71 is a nice cool colour. If you want a natural colour 6/71 on it own is nice.

Thanks. All would be processed with 1.9 % right?

I notice they also talk about 4% in the materials. Is that for when there is a lot of whites and/or regrowth mostly?