Hey geeks,
So I ordered a weft from my usual supplier on Monday selected the usual track 24 delivery it always comes next day no problem, it was despatched on Monday - great.
It wasn't delivered on Tuesday then on Wednesday I called the company they gave me the Royal Mail tracking number and told me to call my local sorting office, called them they said they should have it tomorrow (Thursday)
Got into work today checked the tracking about 1pm and there was no updates caked Royal Mail again and they have lost the parcel, or can't track it was their words I need to call the retailer. I called my supplier who have advised it is out of their hands as they despatched it and if I want the hair I need to order it again!
So I have ordered it again as I need it for a client however, does anyone know where I stand with getting a refund for the original?
Lesley x
So I ordered a weft from my usual supplier on Monday selected the usual track 24 delivery it always comes next day no problem, it was despatched on Monday - great.
It wasn't delivered on Tuesday then on Wednesday I called the company they gave me the Royal Mail tracking number and told me to call my local sorting office, called them they said they should have it tomorrow (Thursday)
Got into work today checked the tracking about 1pm and there was no updates caked Royal Mail again and they have lost the parcel, or can't track it was their words I need to call the retailer. I called my supplier who have advised it is out of their hands as they despatched it and if I want the hair I need to order it again!
So I have ordered it again as I need it for a client however, does anyone know where I stand with getting a refund for the original?
Lesley x