Jodie-danielle
Well-Known Member
So I have a client who has her eyelashes tinted and eyebrows waxed but for the 3rd time now she has cancelled last minute!
So when she asked to rebook I politely said no, I said I would prefer you to check your work rota first before you book your appointment to know that you deffinatly can make it as I am loosing potential customers wanting to book in when your coming but then you have to cancel.
I was very polite about it and she just txt back saying fine I'll ring you.
I don't want to loose her as a customer but then apart of me thinks I havnt had her as a customer for a while coz she keeps cancelling.
Just wanted to rant!
X x
So when she asked to rebook I politely said no, I said I would prefer you to check your work rota first before you book your appointment to know that you deffinatly can make it as I am loosing potential customers wanting to book in when your coming but then you have to cancel.
I was very polite about it and she just txt back saying fine I'll ring you.
I don't want to loose her as a customer but then apart of me thinks I havnt had her as a customer for a while coz she keeps cancelling.
Just wanted to rant!
X x