Pika
Well-Known Member
- Joined
- Sep 6, 2010
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Having one of those days....
Been doing this particular clients hair for about a year now (wet cut 6 weekly) after being told that no hairdresser has been able to cut her hair right since she had it cut short. So, every time I go back to her, there's always a problem with her cut, I have tried advising against having the top cut too short due to the fact her hair is very strong and will stand up on end if there's no weight to it....but apparently I'm wrong! I cut it, she asks for more to be cut off the top (after me advising against it) so I cut more off the top, then the next time I go....."awful problems with the last cut u did, kept sticking up!!" (hmmm isn't this what I said would happen?!) so I leave it slightly longer....happy when I've left her, next time there's been "awful problems!" I charge £17 for a wet cut and a few times I've given her a discount due to her not being happy with the last haircut.
Anyway....today I receive a text from her "I would like to cancel my next appointment with you please, Regards ******* " so I reply "ok, no problem. Would u like to reschedule or has there been a problem with the cut?" ...............no response!!
Have I lost this client? I wouldn't actually mind if she listened to the advise I have given her regarding her hair, or if she doesn't want to come back to me then a simple no I don't want to rebook would be sufficient! Why do people leave u hanging?!
Sorry for the rant but this never happens to me and I guess I'm a tad confused (and quite angry!)
Any thoughts? Xx
Been doing this particular clients hair for about a year now (wet cut 6 weekly) after being told that no hairdresser has been able to cut her hair right since she had it cut short. So, every time I go back to her, there's always a problem with her cut, I have tried advising against having the top cut too short due to the fact her hair is very strong and will stand up on end if there's no weight to it....but apparently I'm wrong! I cut it, she asks for more to be cut off the top (after me advising against it) so I cut more off the top, then the next time I go....."awful problems with the last cut u did, kept sticking up!!" (hmmm isn't this what I said would happen?!) so I leave it slightly longer....happy when I've left her, next time there's been "awful problems!" I charge £17 for a wet cut and a few times I've given her a discount due to her not being happy with the last haircut.
Anyway....today I receive a text from her "I would like to cancel my next appointment with you please, Regards ******* " so I reply "ok, no problem. Would u like to reschedule or has there been a problem with the cut?" ...............no response!!
Have I lost this client? I wouldn't actually mind if she listened to the advise I have given her regarding her hair, or if she doesn't want to come back to me then a simple no I don't want to rebook would be sufficient! Why do people leave u hanging?!
Sorry for the rant but this never happens to me and I guess I'm a tad confused (and quite angry!)
Any thoughts? Xx