willows18
Member
I was just wondering what you guys do about missed appointments.
I work from home and have 3 young children, 1 at school, 2 at nursery so have to work around pick up and drop off times. I have recently had a couple of missed appointments where people just don't phone or turn up.
I usually wait until 15 mins after the appointment and then give them a call and end up getting a response like "oh sorry I meant to phone you etc".
This makes me so cross because all they have to do is pick up the phone.
Last night I was due to do an appointment at 6pm and she didn't turn up, so phoned and was told that she'd gone to the hairdressers and would be about half hour late. I really felt like saying that I had another appointment so wouldn't be able to fit her in, but ended up doing it and worked till 7.45pm.
I don't really know how to get over the missed appointments thing, because I'm sure people don't do it to salons, and think because I'm pretty flexible that it doesn't matter. I wondered whether any of you charge a fee for a missed appointment or what you did?
Sorry that's my whinge for the day!!!!!
Kirsty
I work from home and have 3 young children, 1 at school, 2 at nursery so have to work around pick up and drop off times. I have recently had a couple of missed appointments where people just don't phone or turn up.
I usually wait until 15 mins after the appointment and then give them a call and end up getting a response like "oh sorry I meant to phone you etc".
This makes me so cross because all they have to do is pick up the phone.
Last night I was due to do an appointment at 6pm and she didn't turn up, so phoned and was told that she'd gone to the hairdressers and would be about half hour late. I really felt like saying that I had another appointment so wouldn't be able to fit her in, but ended up doing it and worked till 7.45pm.
I don't really know how to get over the missed appointments thing, because I'm sure people don't do it to salons, and think because I'm pretty flexible that it doesn't matter. I wondered whether any of you charge a fee for a missed appointment or what you did?
Sorry that's my whinge for the day!!!!!
Kirsty