kellymarie_85
Active Member
Hi everyone,
I'm a mobile hairdresser and have done a balayage this afternoon which, I think, came out well. I coloured the root area with a Koleston 6/7, which unfortunately stained the client's hairline. I hadn't noticed it under artificial light, but when she came back 10 minutes after she left, I could see the staining in daylight. I spent an hour removing it with stain remover (the client kept saying she could still see it, whereas I was struggling to). I'd already offered to shampoo and blow dry it again, knowing a shampoo would likely remove the staining, but she declined. She said that she'll go home and scrub it, and that she "could cry". She had already paid me but then said she didn't want to pay me, so I handed her money back (£113) not wanting to deal with confrontation. She said she wouldn't leave me a bad review (I'd actually have been a bit annoyed if she had for a bit of staining).
I was upset about this as my clients are generally happy with my work and I have never, ever had anyone request a refund. My sister has since told me off and said I should contact the client requesting part payment for the services, as I'd obviously paid for products and provided a cut and colour she seemed happy with.
What would you guys do now in my situation? Put it down to experience or request payment? I'm annoyed with myself that I didn't offer a goodwill gesture at the time, but I just didn't want any hassle from her. Now I'm annoyed that I'm a pushover!
Thanks in advance
I'm a mobile hairdresser and have done a balayage this afternoon which, I think, came out well. I coloured the root area with a Koleston 6/7, which unfortunately stained the client's hairline. I hadn't noticed it under artificial light, but when she came back 10 minutes after she left, I could see the staining in daylight. I spent an hour removing it with stain remover (the client kept saying she could still see it, whereas I was struggling to). I'd already offered to shampoo and blow dry it again, knowing a shampoo would likely remove the staining, but she declined. She said that she'll go home and scrub it, and that she "could cry". She had already paid me but then said she didn't want to pay me, so I handed her money back (£113) not wanting to deal with confrontation. She said she wouldn't leave me a bad review (I'd actually have been a bit annoyed if she had for a bit of staining).
I was upset about this as my clients are generally happy with my work and I have never, ever had anyone request a refund. My sister has since told me off and said I should contact the client requesting part payment for the services, as I'd obviously paid for products and provided a cut and colour she seemed happy with.
What would you guys do now in my situation? Put it down to experience or request payment? I'm annoyed with myself that I didn't offer a goodwill gesture at the time, but I just didn't want any hassle from her. Now I'm annoyed that I'm a pushover!
Thanks in advance