Nail techs-can you please help?

[Delish]

My friend had her nails done ,
Then had to repairs which involved a soak off, her cuticle areas was swollen and inflamed on to 2 nails and went really itchy and hot like a reaction add occurred x
1 week later her finger look like this

What is this ?

 

[Delish]

Sorry geeks cant upload a pic , will try later on my wi fi x
I do need advice as i think its really bad x