New client, bleach explanation

#1
Hi Geeks,
So I have this new client that was recommended by another very happy client who I have a great relationship with. :)
The only problem is this new client is ‘difficult’.
She’s currently lightened to a level 10 with level 4/5 dark brunette roots.
And she wants to go as white as possible with zero roots.
(Personally I think root fades are way better for these clients but she is very set on that. :rolleyes:)
However, the previous lightening processes have been executed poorly and too close together leaving this lady with fried hair that takes colour way too strongly.:confused:
So cendre turns purple, ash looks green, even diluted purple shampoo sticks patchy and lilacy.
So every tool to achieve white blonde is now basically useless...
I have explained that her situation means that white blonde is completely out of the question until her hair health improves and have suggested deepening to a more neutral palette.
I have tested her hair with a beige Demi, and it’s quite pretty, she’s begrudgingly agreed, but she still wants white and I know she won’t really be happy with it.
Any advice would be wonderful, as I feel like I am going to be the bad guy either way here because she’s not going to really love the new colour. :confused:

Thanks guys
 

Haircutz

Super Moderator
Staff member
#2
Honestly, I’d give her the options but if she’s still not 100% on board, I’d ditch her as a client, telling her that I’m clearly not going to be able to meet her expectations and that she needs to find herself another magician (hairdresser).
 

#3
Thanks for your advice Haircutz,
Sometimes you kind of need someone else to say it... ;)
I think the problem might be that she’s been burned before by hairdressers that don’t care as much as I do.
Or at all. :rolleyes:
Obviously, from seeing her hair I can see that her previous colourist just did what she said, maybe because she’s so pushy with her OTT goals.
Really hate it when a new client comes in throwing out negative energy though, leaves me really frustrated.
All I actually want to do is help them. :confused:
 

#4
Hi Geeks,
So I have this new client that was recommended by another very happy client who I have a great relationship with. :)
The only problem is this new client is ‘difficult’.
She’s currently lightened to a level 10 with level 4/5 dark brunette roots.
And she wants to go as white as possible with zero roots.
(Personally I think root fades are way better for these clients but she is very set on that. :rolleyes:)
However, the previous lightening processes have been executed poorly and too close together leaving this lady with fried hair that takes colour way too strongly.:confused:
So cendre turns purple, ash looks green, even diluted purple shampoo sticks patchy and lilacy.
So every tool to achieve white blonde is now basically useless...
I have explained that her situation means that white blonde is completely out of the question until her hair health improves and have suggested deepening to a more neutral palette.
I have tested her hair with a beige Demi, and it’s quite pretty, she’s begrudgingly agreed, but she still wants white and I know she won’t really be happy with it.
Any advice would be wonderful, as I feel like I am going to be the bad guy either way here because she’s not going to really love the new colour. :confused:

Thanks guys
I had this problem with a client and in the end I convinced her to go a white silver colour and to give her natural roots a break. As it's silver it doesn't matter if it grabs more in certain areas as it won't develop into a strange undertone etc. Maybe you could convince her to go for a silver balayage type of look and just explain that's the closest she'll get to white until her hair is healthier. I didn't take a before pic but it was very patchy.. Hairdressers nightmare!
 

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#5
Beautiful work Georgie!
I did try a silver/cendre (Schwarzkopf vibrance In 9.5-1)
And I thought it was nice
But because her hair is so processed, it was a bit purplish in tone.
(I don’t like semi’s because my clients give me a headache if the colour doesn’t last)
Silver is lovely and I agree, it could look really nice! :D
But honestly, if this client sees even a hint of lilac, she freaks. :confused:
 

#6
Btw not to be a prat, It’s totally ok to do it, loads of colourists do, but it feels a bit insta-filtered on the pic...
It’d help to see just a straight up photo of your client. This is what I get with Schwarzkopf... Had to do a zoom because of file size wahh!
 

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#7
Btw not to be a prat, It’s totally ok to do it, loads of colourists do, but it feels a bit insta-filtered on the pic...
It’d help to see just a straight up photo of your client. This is what I get with Schwarzkopf... Had to do a zoom because of file size wahh!
Oh I like that colour! Is this the client that isn't happy?! Haha no worries, but that is my original pic, I use a ring light to brighten my photos but no filters. I don't know why people use filters as you do yourself an injustice when someone likes your work and is expecting the same results!
 

#8
Oh I like that colour! Is this the client that isn't happy?! Haha no worries, but that is my original pic, I use a ring light to brighten my photos but no filters. I don't know why people use filters as you do yourself an injustice when someone likes your work and is expecting the same results!
Please accept my apologies, I didn’t mean to offend! That’s cool that you use a ring light, the shadowing is fabulous! :D
That’s what confused me, very beautiful photography. ;)
...I’m probably a bit behind in that sense, I’ve been doing up/own a salon over the past year. I’ve still got a way to go, but it’s clean and fresh and my own space... I’m very humbled. :)

My photography is maybe a little too honest lol as I literally have an old canon that’s got no depth and the lighting is pretty much totally natural. o_O

Tbh totally agree about filters, I get that people do it, but yes, a bit dishonest! :rolleyes:

Sorry no, that’s just an example of the Schwarzkopf vibrancy colour!

The client that’s not happy is a new client, I’ve not worked with her properly yet, just had a consultation for talk/skin test/hair tests etc.
It’s her previous salon that has ruined her hair, I’m just trying to fix it, but she’s a bit finicky with what she’ll go for lol!
 

#9
I wish I had a photo of the new client but it’s difficult to get photos of a new clients hair that doesn’t really trust you yet lol
 

#10
Honestly, I’d give her the options but if she’s still not 100% on board, I’d ditch her as a client, telling her that I’m clearly not going to be able to meet her expectations and that she needs to find herself another magician (hairdresser).
I quite agree. There's absolutely no point in banging your head against a brick wall. Seems that she's adamant and you won't win whatever you do.
 

#11
So for anyone interested and maybe to help in similar situations, I have now done the clients hair!
Everything was positive, she liked the beige, despite her wish to be white and agreed that it was a good route to go!
For this colour, I lifted the roots with Schwarzkopf Blondeme Powder Lightener and toned with Igora royal nudes 12-46 (did not process to full capacity. This colour can be a high lift or regular shade depending on processing) with some 10-46 lowlights!
 

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#12
Her hair was also treated with Fibreplex as the previous bleach damage was substantial!
 

Haircutz

Super Moderator
Staff member
#13
You did a really nice job there. Well done! :)
 

#14
Thankyou! :) I’m really glad that I stuck to my guns on the beige!! Sometimes clients just gotta be told. ;)
 

#15
Thanks for your advice Haircutz,
Sometimes you kind of need someone else to say it... ;)
I think the problem might be that she’s been burned before by hairdressers that don’t care as much as I do.
Or at all. :rolleyes:
Obviously, from seeing her hair I can see that her previous colourist just did what she said, maybe because she’s so pushy with her OTT goals.
Really hate it when a new client comes in throwing out negative energy though, leaves me really frustrated.
All I actually want to do is help them. :confused:
A great way of saying it to them is that’s its not how you do it like “this isn’t the way I do it, I have a different technique but if you aren’t happy to proceed with it I’m not willing to damage your hair further sorry”
 

#16
Great job! Glad she was happy x
 
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