Nightmare

[Sarah2422]

I hope someone can help me. I’ve had a nightmare of customer back in July 2020… I had patches tested her said I broke her hair and I haven’t now got those letter

 

[Trinity]

You posted about this in September, what has happened since then?

https://www.salongeek.com/threads/a-customer-back-in-july-2020.337037/#post-2685223

 

[Sarah2422]

I’ve just received a letter from a no win no fee case saying that I didn’t patch test… said her hair was damaged in other letters. But she couldn’t upload any photos on this letter they’ve sent. It’s ridiculous

 

[CFBS]

You need to contact and take the advice of your professional insurance body. Collect all the records & information you have on the client / treatment ready to give your insurance company. They will advise you on how to proceed.