el0iselint0n
Member
Hi,
I’m wondering how to deal with a customer complaint, this is what happened.
Dyed level 4 wanting a red 6 balayage. I did a strand test and it came out well so we went ahead with the balayage with bleach
When I finished back of head I noticed the foils were BURNING hot and liquid seeping out.
I checked the hair and it was snapping, she then said she’s had numerous straightening treatments on her hair with formol (no wonder it had this reaction)
I stopped the bleaching and we decided to cut our losses and just cover greys with level 4 and I covered the bleached bits with level 4 also and just charged her for the root tint.
She’s now complaining because the bleached bits are coming through with the washes and she hasn’t got what she wanted
How would you handle this?
Thanks
I’m wondering how to deal with a customer complaint, this is what happened.
Dyed level 4 wanting a red 6 balayage. I did a strand test and it came out well so we went ahead with the balayage with bleach
When I finished back of head I noticed the foils were BURNING hot and liquid seeping out.
I checked the hair and it was snapping, she then said she’s had numerous straightening treatments on her hair with formol (no wonder it had this reaction)
I stopped the bleaching and we decided to cut our losses and just cover greys with level 4 and I covered the bleached bits with level 4 also and just charged her for the root tint.
She’s now complaining because the bleached bits are coming through with the washes and she hasn’t got what she wanted
How would you handle this?
Thanks