OffTheHead
Member
Hi guys..... sorry it's a late thread but I need alittle hair advice ....... how do I go about dealing with a client that has gone away with a full head of highlights from my salon only to go and put a brown box colour on her hair then return and say she wasn't happy with the highlights and what's her money back? ....she was a new client in my salon on Tuesday .... beautiful full head foils ..... she was pleased when she left .... then returned today, Thursday with photos of bits of yellow of a highlighted head (it could have been someone else's head on photo ) saying she didn't like it so chose to colour it brown (box) .... and demands her money back! I was out of salon on business so my senior stylist asked her to return tomorrow (Friday) ... I'm not too sure what to do .... it was a lot of work & expense on my behalf. Any advice would be much appreciated ... thanks, lisa