kamikate
Well-Known Member
If a client books a course of treatments with you then has to cancel part way through the course, do you refund the remainder? I always refund the remaining amount after minusing the treatments they've used, plus I always refund immediately in full. I ask this question because I recently bought a course of 6 facials with a therapist. I've had 2 facials, I now have to cancel the course as my circumstances have changed. She's told me that I should know a course is not refundable. However, she has agreed to refund me in part over a period of 4 months, so she will have paid me back by June(!!). She has no literature, contract, website or anything which states a course is non-refundable. I wonder if I'm unusual in my practices towards my own clients. I feel I don't dare complain to her in case she decides to not refund at all.