Urbanspa
Well-Known Member
Hi everyone,
I have a hair stylist on annual leave for 2 weeks at the moment and we had a client booked in for both hair and beauty treatments today with us but cancelled her hair treatment. The therapist (my business partner) who did the clients beauty treatments asked if there was a reason why she cancelled if it was our pricing being too high etc and she said "I was at my friends when her friend said she was a hairdresser and would do it for me".
Looking on said clients record card her address is for the same little village as staff member on leave. I know this could just be a coincidence but I need to ask my stylist when she comes back if she did do it as it has taken money away from the salon. She might not have done this clients hair but knowing the stylist she might not have realised this client was booked in with us but she would be pushy to the client to get them to have their hair done with her.
Any advice would be greatly appreciated as I have had a lot of clients who won't go to her because of her attitude/pushiness etc which is another issue to deal with. And all this being said, she's pregnant (which I don't have an issue with, quite happy for the arrival of a salon baby).
Thanks everyone xxxx
I have a hair stylist on annual leave for 2 weeks at the moment and we had a client booked in for both hair and beauty treatments today with us but cancelled her hair treatment. The therapist (my business partner) who did the clients beauty treatments asked if there was a reason why she cancelled if it was our pricing being too high etc and she said "I was at my friends when her friend said she was a hairdresser and would do it for me".
Looking on said clients record card her address is for the same little village as staff member on leave. I know this could just be a coincidence but I need to ask my stylist when she comes back if she did do it as it has taken money away from the salon. She might not have done this clients hair but knowing the stylist she might not have realised this client was booked in with us but she would be pushy to the client to get them to have their hair done with her.
Any advice would be greatly appreciated as I have had a lot of clients who won't go to her because of her attitude/pushiness etc which is another issue to deal with. And all this being said, she's pregnant (which I don't have an issue with, quite happy for the arrival of a salon baby).
Thanks everyone xxxx