*dannables
New Member
Hey guys I'd love some advice on this difficult client I have. A little background... she's an older woman (early 70's) who is on lots of pain meds and other medications from her various surgeries in the last yr or two.... she has thin, flat hair that she likes to keep in a pixie that I think looks wack but it's what she insists on and gives me hell if I don't make it long enough on top but she wants 1/2 in bangs in the front....she is also is the gma of a family that I have worked for as a nanny for over 10 yrs so the ties are pretty deep.... I've had my license for 5 yrs and have been doing her hair ever since...shes passive aggressive, never fully satisfied, and most frustrating, has no idea what she really wants.... the first couple of years she did a solid color and was manageable but every color was never red enough, but then it's too red, etc... however the last 2 yrs she is obsessed with having highlights with lots of other colors in the red and brown tones.... our consultations go like this: her: I want lots Lots of highlights, not too blonde but I want some orange and red to show through as well... then for my base I don't want it red but I don't want it brown but it needs to be light enough that it doesn't look dark but dark enough that it's not light...me: ??? honestly I have to ask over and again what color she wants it and every time I repeat it back to her I don't get it right, then she grills me about not asking her the right questions when she ends up unhappy... I drive over an hr to do her hair in her home since I've moved away for university and this past yr I've had to redo her hair several times because she was really not happy... sometimes asking me to make another trip without pay...I've literally done every brown red, red brown color and all assortments of highlights and no single time has she been happy enough to repeat it... usually the time she really hates it is when I give her exactly what she asked for down to the exact hair swatch she selected....her hair is so overprocessed because she has me change it so much and when I try to explain that the longer this cycle keeps but the less and less I'll be able to give her what she wants as her hair has noticeably not been holding color but I should just be able to magic that away with no commitment to proper upkeep on her end... so how would you guys break up with her? My sanity is struggling with this one.