adamlea87
Well-Known Member
If you are reading this you are probably passionate about hairdressing, after all you are spending your free time on a hairdressing forum! I feel that one area of salon/hairdressing life that isn't talked enough about is about how we deal with clients on a day to day basis. I though maybe we could talk about how we can better interact with out clients.
Confidence: For myself anyone that knows me personally knows that I am somewhat reserved... I was the shy kid. I have found in the salon I am not the loudest, but confidence is so important in the salon situation. You don't have to be extroverted but the clients need to feel like you are confident in what they should do with their hair, and how you should do it. Like they say, fake it until you make it. If you really don't feel confident in your choices then seek out more education. Knowledge sets you free.
Listen: Usually I feel like I know what a client needs before I even speak, but I always allow them to talk first about they feel about their hair. People like to know that you are actually listening to their needs.
Excitement: When a client arrives I am always happy to see them. If it is a new client you have to understand that their nervousness may come across as cold, and we need to make then feel comfortable with us. The number one reason that clients leave a stylist is not that they were unhappy as such, but they felt the stylist was bored doing their hair. Always ask open questions and be willing to offer change, even small ones. Clients can tell when you are passionate about your job and love it... even it they are having a simple cut/colour themselves.
Be in vogue: For some clients you might be their only connection into the fashion industry. You don't have to be a fashion guru, but have a few answers prepared when they ask "what's on trend right now?"
Don't panic: After years of being fully booked with clients, and at the highest point in my professional career, I suddenly found that I was battling with some kind of anxiety. I would have times where my hands would be shaking, my heart would be pounding, breathing uncontrollably and feeling weak and sweating. I read about ways to control panic attacks (I have not been diagnosed with this) and it has helped me day to day 100%. My point is if you are feeling a certain way, then there are probably lots of other people feeling the same way and you should seek out some type of help and not feel alone.
Lets learn from each other!
Confidence: For myself anyone that knows me personally knows that I am somewhat reserved... I was the shy kid. I have found in the salon I am not the loudest, but confidence is so important in the salon situation. You don't have to be extroverted but the clients need to feel like you are confident in what they should do with their hair, and how you should do it. Like they say, fake it until you make it. If you really don't feel confident in your choices then seek out more education. Knowledge sets you free.
Listen: Usually I feel like I know what a client needs before I even speak, but I always allow them to talk first about they feel about their hair. People like to know that you are actually listening to their needs.
Excitement: When a client arrives I am always happy to see them. If it is a new client you have to understand that their nervousness may come across as cold, and we need to make then feel comfortable with us. The number one reason that clients leave a stylist is not that they were unhappy as such, but they felt the stylist was bored doing their hair. Always ask open questions and be willing to offer change, even small ones. Clients can tell when you are passionate about your job and love it... even it they are having a simple cut/colour themselves.
Be in vogue: For some clients you might be their only connection into the fashion industry. You don't have to be a fashion guru, but have a few answers prepared when they ask "what's on trend right now?"
Don't panic: After years of being fully booked with clients, and at the highest point in my professional career, I suddenly found that I was battling with some kind of anxiety. I would have times where my hands would be shaking, my heart would be pounding, breathing uncontrollably and feeling weak and sweating. I read about ways to control panic attacks (I have not been diagnosed with this) and it has helped me day to day 100%. My point is if you are feeling a certain way, then there are probably lots of other people feeling the same way and you should seek out some type of help and not feel alone.
Lets learn from each other!
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