I used them once last year to test their tape hair. I haven't tested any other type from them. Initially I was drawn in by a couple of recommendations on here, the amount of colour choice and the different hair wave variations available, however, personally I didn't have a good experience. An already slow 10 days quoted delivery time frame turned into 3 long plodding weeks, with no contact from them to let me know what was happening or an ETA. If that wasn't enough to put me off, when the hair finally did arrive one of the pack colours was 4 shades lighter than my order. Mind, when I emailed them (the only way to contact them) they did respond immediately and sent a replacement colour, free of charge, via next day delivery (it would seem quick postage was sometimes possible after all?) and it was good that I didn't have to mess around returning the incorrect item - they just told me to keep it at no charge. At that point they were redeeming themselves as I thought the no quibble part of their customer service was brilliant but, the ultimate test of hair quality was disappointing for me. I wasn't really enamoured with the quality after washing and styling it. Lovely packaging but the hair was...well, not that great to me....perhaps I had a bad batch though? Personally I won't be using them again....Re' delivery times: I recently got an email off them to say at the end of this month they'll be stocking all of their colours on site so can offer next day delivery....& Re' trade discount: I sent pictures of my qualifications and at the time got 5% discount.