Hi guys,
Just looking for your thoughts on wether a tiered pricing structure is something you've done/something you think is a good idea? I.e. Different prices for say nail tech vs beauty therapist or junior vs senior.
The reason I ask is because I run a beauty only salon and currently employ one nail tech with approx 4 years experience, one all rounder beauty therapist (1 year experience) and myself an all rounder too.(6 years experience but by no means a 'nail expert')
We've been open nearly two years and my second therapist only joined last year fresh out of college so is obviously seen by some regulars as the 'new girl'.
Recently we've become so busy we've installed a second nail desk as previously myself and the other therapist were only doing nails (mostly just shellac and mani/no extensions or art) when the tech was day off/holiday.
Nails are very popular and both myself and the junior have new clients now who are our own regulars plus many of the techs clients who aren't fussed who does their nails.
However as the books been getting busier a few 'fussier' clients have squeezed in with my junior and have come back and complained. The only reason for the complaints is not down to peeling, chipping, lifting etc. but the smile lines 'not being as nice as the techs' or the brush strokes of a shimmer not quite being straight.
I understand that we should all strive for perfect work but realistically my tech is exceptionally neat and good and fast and had they had their nails done by myself or my other therapist or had our level of work at any other salon if bet my life they'd be pleased.
I know I've created a rod for my own back by having such a fab tech but she doesn't have enough hours in her day and like I say the majority of clients are pleased but there's the odd grumbling of 'why should I pay the same'.
So I'm thinking a 'senior tech' price vs a therapist price might be the answer?
Any thoughts? And if so what difference in price would you apply?
Thanks
Just looking for your thoughts on wether a tiered pricing structure is something you've done/something you think is a good idea? I.e. Different prices for say nail tech vs beauty therapist or junior vs senior.
The reason I ask is because I run a beauty only salon and currently employ one nail tech with approx 4 years experience, one all rounder beauty therapist (1 year experience) and myself an all rounder too.(6 years experience but by no means a 'nail expert')
We've been open nearly two years and my second therapist only joined last year fresh out of college so is obviously seen by some regulars as the 'new girl'.
Recently we've become so busy we've installed a second nail desk as previously myself and the other therapist were only doing nails (mostly just shellac and mani/no extensions or art) when the tech was day off/holiday.
Nails are very popular and both myself and the junior have new clients now who are our own regulars plus many of the techs clients who aren't fussed who does their nails.
However as the books been getting busier a few 'fussier' clients have squeezed in with my junior and have come back and complained. The only reason for the complaints is not down to peeling, chipping, lifting etc. but the smile lines 'not being as nice as the techs' or the brush strokes of a shimmer not quite being straight.
I understand that we should all strive for perfect work but realistically my tech is exceptionally neat and good and fast and had they had their nails done by myself or my other therapist or had our level of work at any other salon if bet my life they'd be pleased.
I know I've created a rod for my own back by having such a fab tech but she doesn't have enough hours in her day and like I say the majority of clients are pleased but there's the odd grumbling of 'why should I pay the same'.
So I'm thinking a 'senior tech' price vs a therapist price might be the answer?
Any thoughts? And if so what difference in price would you apply?
Thanks