In the salon yday a lady was booked in for a soak off (more of a half a soak off as she had lost lots)
Her acrylics were very long, like as long as a tip when you first apply it and the French was right down to the free edge in big points so she had like a v shaped 'smile line' (I realised why it covered most of her nail bed when her natural nails were uncovered)
She didn't have the nails done by me but was planning to come to me next week for a full set. One of the other girls was doing the soak off as I was doing a shellac, but it went to take over at the end as she was there almost two hours!
She had onycholysis on the ring finger covering most of the bed, the middle finger had a tight red cuticle area and skin surrounding the nail, one had broken off really far from the free edge, leaving a very rough surface that looked like it was attempting to grow out, one had a bright red spot in the middle (looked like it had been filed too far through the nail plate and was just very very thin nail left) and the rest were just awful looking and thin. I asked if she uses oil and she says no nothing as most things make her skin irritated (she pointed to some spots on the tops of her hands and said this is my cleaning hand, so really I don't think she's allergic to cuticle oil she was just making excuses and possibly blaming bleach?! Well use gloves!!!!) I then said "I think it will be good for you nails to have a break and using solar oil would really benefit them, it's essential you use it wearing acrylics and especially because your natural nails are quite damaged" to which she replied "oh no I can't go without nails on, I'll need them back on in a couple of days"
So I just didn't say anything. Then after we had finished I took her to the till and said £15 please and she just glared at me saying with an attitude "I was told it would be £10" so I said "usually yes but because of the time it took..." My boss wasn't there for me to refer to so I just said ok fine if you've been told it's £10 then pay £10, she passed me the money and said "I've never known it to take that long" and walked out in a huff. She was also pissed off because she didn't get an eyebrow wax which she had asked for earlier on the phone but was only asking if we could fit her in she had already booked the soak off but she was told we are fully booked but will see what we can do. So, I doubt she will book in for the full set now after that yday but if she did, what would you say as to why you won't be applying the full set? I'm assuming no one would on the state of her natural nails? I've told my boss to say there's too much damage and I would not be happy doing it until she's used solar oil daily for at least 6 weeks and I can then take a look at them to see if they've improved
Her acrylics were very long, like as long as a tip when you first apply it and the French was right down to the free edge in big points so she had like a v shaped 'smile line' (I realised why it covered most of her nail bed when her natural nails were uncovered)
She didn't have the nails done by me but was planning to come to me next week for a full set. One of the other girls was doing the soak off as I was doing a shellac, but it went to take over at the end as she was there almost two hours!
She had onycholysis on the ring finger covering most of the bed, the middle finger had a tight red cuticle area and skin surrounding the nail, one had broken off really far from the free edge, leaving a very rough surface that looked like it was attempting to grow out, one had a bright red spot in the middle (looked like it had been filed too far through the nail plate and was just very very thin nail left) and the rest were just awful looking and thin. I asked if she uses oil and she says no nothing as most things make her skin irritated (she pointed to some spots on the tops of her hands and said this is my cleaning hand, so really I don't think she's allergic to cuticle oil she was just making excuses and possibly blaming bleach?! Well use gloves!!!!) I then said "I think it will be good for you nails to have a break and using solar oil would really benefit them, it's essential you use it wearing acrylics and especially because your natural nails are quite damaged" to which she replied "oh no I can't go without nails on, I'll need them back on in a couple of days"
So I just didn't say anything. Then after we had finished I took her to the till and said £15 please and she just glared at me saying with an attitude "I was told it would be £10" so I said "usually yes but because of the time it took..." My boss wasn't there for me to refer to so I just said ok fine if you've been told it's £10 then pay £10, she passed me the money and said "I've never known it to take that long" and walked out in a huff. She was also pissed off because she didn't get an eyebrow wax which she had asked for earlier on the phone but was only asking if we could fit her in she had already booked the soak off but she was told we are fully booked but will see what we can do. So, I doubt she will book in for the full set now after that yday but if she did, what would you say as to why you won't be applying the full set? I'm assuming no one would on the state of her natural nails? I've told my boss to say there's too much damage and I would not be happy doing it until she's used solar oil daily for at least 6 weeks and I can then take a look at them to see if they've improved