Some clients give the tip directly before they even go to the desk to check out. Others add to the credit card, others get cash back and ask for it to be given to the stylist. Those tips, that aren't given directly to us by the client, get put in individual mini envelopes and each envelope gets put in a bin by the register. Reception writes the stylist and the client name on each envelope during each transaction. The stylist sifts through the bin whenever they want, to get their envelopes. I often am missing an envelope. Reception looks up the transaction and sees their was a tip for the missing one. Sometimes the drawer is off and it's obvious they forgot to pull money out but other times the drawer is fine. So where is my tip? We need a better system in place. Please help me with suggestions to pass along to management. Thank you!
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