Hi geeks?
I had a lady sent into the salon to speak to me the other day about having her hair coloured. She seemed very timid. I spoke to her at length about what we could do, (I didn't really have time for this as it's December and busy, but as she was recommended to me personally I didn't want to disappoint)
She is a natural base 7, very little grey, has full head bleach to lift to pure white. She told me that she doesn't like toners. They have always gone grey. She seemed very keen for me to use a specific bleach, a loreal one. I use Goldwell. She even asked if I would get it in just to use on her..... Erm, no.
She left happy and wanting to book in for the new year. The next day she called and asked the same questions again. Also she asked how often I would be willing to do her roots? As long as there is a re growth I will do it. She has them done every 3-4 weeks.
The day after she then text me And started questioning me again and saying she really wants me to do it, she felt comfortable with me, but she is worried about the products I use.
I have 11 years experience and am very busy. I'm wondering if this client is going to be too much hassle.
So, after waffling a lot, my question is in the title..... What would you do?
xxxxx
I had a lady sent into the salon to speak to me the other day about having her hair coloured. She seemed very timid. I spoke to her at length about what we could do, (I didn't really have time for this as it's December and busy, but as she was recommended to me personally I didn't want to disappoint)
She is a natural base 7, very little grey, has full head bleach to lift to pure white. She told me that she doesn't like toners. They have always gone grey. She seemed very keen for me to use a specific bleach, a loreal one. I use Goldwell. She even asked if I would get it in just to use on her..... Erm, no.
She left happy and wanting to book in for the new year. The next day she called and asked the same questions again. Also she asked how often I would be willing to do her roots? As long as there is a re growth I will do it. She has them done every 3-4 weeks.
The day after she then text me And started questioning me again and saying she really wants me to do it, she felt comfortable with me, but she is worried about the products I use.
I have 11 years experience and am very busy. I'm wondering if this client is going to be too much hassle.
So, after waffling a lot, my question is in the title..... What would you do?
xxxxx