treasure99
Well-Known Member
I did 7 tans last thurs eve. Well next day one of the girls text me and said she wasn't as brown as usual.
I offered to re-spray her. She was fine about it and thanked me for getting her in straight away.
I contacted all the ladies I'd tanned and another 2 also had prob, same thing not as dark as usual.( checked my gun and yes tan seemed not to be coming out continually, have contacted suntana and they have talked me through to fix it).didnt notice it at time as it wasn't obvious!
The others were all good. So the 3 of them (the last 3 i'd sprayed), I offered to respray, 1 came, 1 re-booked the other wasn't too fussed but I offered her a free one next time anyway.
So the one who re booked for mon, then cancelled due to sickness, re -arranged her for tues ( yesterday), she again cancelled with 5 hours notice due to childcare!
Now this girl and her mum between them have cancelled several appts last min! When this girl originally booked for thurs I was in 2 minds whether to just tell her I was busy!
She also wanted to book her mum in and I asked her mum to pre pay for the appt!
She then decided to cancel her mum.
So she text again this morn to re-book. Dates she asked for are for over weekend when I'm not working.
I replied to her saying I'm not happy to re-spray you as you have now cancelled several appts last minute.
Then she rings up ranting!
I feel I have given her 2 chances to correct my mistake and she has cancelled them both. Is this fair enough?
She is saying she's coming round my house to get money!!
Heart is racing!
I have a good rep in my area, have been tanning for 18 months and never had a prob :0
I offered to re-spray her. She was fine about it and thanked me for getting her in straight away.
I contacted all the ladies I'd tanned and another 2 also had prob, same thing not as dark as usual.( checked my gun and yes tan seemed not to be coming out continually, have contacted suntana and they have talked me through to fix it).didnt notice it at time as it wasn't obvious!
The others were all good. So the 3 of them (the last 3 i'd sprayed), I offered to respray, 1 came, 1 re-booked the other wasn't too fussed but I offered her a free one next time anyway.
So the one who re booked for mon, then cancelled due to sickness, re -arranged her for tues ( yesterday), she again cancelled with 5 hours notice due to childcare!
Now this girl and her mum between them have cancelled several appts last min! When this girl originally booked for thurs I was in 2 minds whether to just tell her I was busy!
She also wanted to book her mum in and I asked her mum to pre pay for the appt!
She then decided to cancel her mum.
So she text again this morn to re-book. Dates she asked for are for over weekend when I'm not working.
I replied to her saying I'm not happy to re-spray you as you have now cancelled several appts last minute.
Then she rings up ranting!
I feel I have given her 2 chances to correct my mistake and she has cancelled them both. Is this fair enough?
She is saying she's coming round my house to get money!!
Heart is racing!
I have a good rep in my area, have been tanning for 18 months and never had a prob :0