Mrs Bod
Well-Known Member
Hi all, I've had an experience with a new client as follows:
She enquired last week and wanted Shellac fingers and a Shellac spa pedi in time for an important do last Friday.
After some jigging about in my diary I was able to offer her the Shellac pedi so she came along on Thursday evening.
It was a fab appt and her toes looked great. She had recently moved to the area and had been a regular at a salon in her previous town where she had Biosculpture, but she was pleased with the result and ordered some Vinylux and a top coat which would be delivered in time for her Shellac mani appt which she booked for tomorrow morning.
Anyhoo, I got a text this morning which said "Hi, I need to cancel my appt tomorrow. I'll get in touch if I want to rearrange."
So I replied, "No problem, thank you for letting me know. Your Vinylux order has arrived, would you like me to drop it off for you when I'm passing?"
She didn't respond til this evening and said "I'd forgotten about that. I don't really want it, but I suppose I'll have to have it. Can I collect on Wednesday?"
I always ask for prepayment of Vinylux because I don't carry stock at this stage of the business, but on this occasion I just didn't. It's no problem because it's a colour I don't have in my collection and I can never have too much top coat.
My problem I suppose is that I don't think she wants to return to have her nails done, judging by her first message. If that's the case I'd rather not have the awkward situation of her dropping by to purchase product she doesn't even want.
Husband says just reply nicely that it doesn't matter because you can add the colour to your collection, but what's the professional and right thing to do?
I'm gutted because I really thought I was on the way to collecting another great regular 😕
She enquired last week and wanted Shellac fingers and a Shellac spa pedi in time for an important do last Friday.
After some jigging about in my diary I was able to offer her the Shellac pedi so she came along on Thursday evening.
It was a fab appt and her toes looked great. She had recently moved to the area and had been a regular at a salon in her previous town where she had Biosculpture, but she was pleased with the result and ordered some Vinylux and a top coat which would be delivered in time for her Shellac mani appt which she booked for tomorrow morning.
Anyhoo, I got a text this morning which said "Hi, I need to cancel my appt tomorrow. I'll get in touch if I want to rearrange."
So I replied, "No problem, thank you for letting me know. Your Vinylux order has arrived, would you like me to drop it off for you when I'm passing?"
She didn't respond til this evening and said "I'd forgotten about that. I don't really want it, but I suppose I'll have to have it. Can I collect on Wednesday?"
I always ask for prepayment of Vinylux because I don't carry stock at this stage of the business, but on this occasion I just didn't. It's no problem because it's a colour I don't have in my collection and I can never have too much top coat.
My problem I suppose is that I don't think she wants to return to have her nails done, judging by her first message. If that's the case I'd rather not have the awkward situation of her dropping by to purchase product she doesn't even want.
Husband says just reply nicely that it doesn't matter because you can add the colour to your collection, but what's the professional and right thing to do?
I'm gutted because I really thought I was on the way to collecting another great regular 😕