Paige@TheClinik
Well-Known Member
Hi guys, I have a little problem I'd like others opinion on.
I have a therapist who has been with me 6 months, she works Saturday's and in that time has been sick 3 times all on Saturdays, she recently told me she isn't enjoying doing every Saturday (despite her knowing this at the interview stage) so I compromised on one Saturday a month off.
We open at 10 today and she has text me at 20 past 9 (bearing in mind her journey is around 30 minutes) saying "I have just fallen in the shower and banged my head I don't feel well enough to drive"
I responded with "if you have a head injury that is making you feel ill you must go to A&E and I'd like a note of proof please"
I've had no reply and her excuses for sickness are really difficult to believe.
I can't get cover for today so I have had to cancel my personal appointments at a price and cover her clients, some I have had to re arrange because it's not my area of expertise.
I hate rearranging clients especially at last minute and today has made me look so unprofessional.
I have 1 staff member who I wish I could clone because she is spot on and she respects the business aspect I just can't find good all round staff and it's becoming so frustrating!
Does anyone have any advice for me in this situation?
I do like her and she does decent treatments but I am so over being messed around by therapists!
They have good wages and commission structures, I am flexible with thier hours, I treat them to staff meals, free personal products. On the same token I am firm, open and honest I hold regular meetings. I just can't understand it!
Any opinion/advice is appreciated xx
I have a therapist who has been with me 6 months, she works Saturday's and in that time has been sick 3 times all on Saturdays, she recently told me she isn't enjoying doing every Saturday (despite her knowing this at the interview stage) so I compromised on one Saturday a month off.
We open at 10 today and she has text me at 20 past 9 (bearing in mind her journey is around 30 minutes) saying "I have just fallen in the shower and banged my head I don't feel well enough to drive"
I responded with "if you have a head injury that is making you feel ill you must go to A&E and I'd like a note of proof please"
I've had no reply and her excuses for sickness are really difficult to believe.
I can't get cover for today so I have had to cancel my personal appointments at a price and cover her clients, some I have had to re arrange because it's not my area of expertise.
I hate rearranging clients especially at last minute and today has made me look so unprofessional.
I have 1 staff member who I wish I could clone because she is spot on and she respects the business aspect I just can't find good all round staff and it's becoming so frustrating!
Does anyone have any advice for me in this situation?
I do like her and she does decent treatments but I am so over being messed around by therapists!
They have good wages and commission structures, I am flexible with thier hours, I treat them to staff meals, free personal products. On the same token I am firm, open and honest I hold regular meetings. I just can't understand it!
Any opinion/advice is appreciated xx
