Tia123456
Member
I went to a freelance hair dresser and asked for it to be silver and for extensions. She told me it was a process so the first time she highlighted my hair and I left happy.. then a few days later she put the extensions in which were platinum blonde and my natural hair was not.. she told me that I did not need any more highlights after telling me it was a process I just needed to use a silver shampoo to make it silver. After one wash the extensions went purple.. so I went back to her and said they have turned purple so she told me to go back to her, she then went back on herself and said I needed more highlights and then bleached the ends of the extensions.. and told me to use the shampoo again only on the roots and to let the rest go down to the ends when I wash it out after apparently telling me to do this in the first place which I do not recall. Anyway the same thing happened again and my natural hair was a completely different colour to the extensions as the silver shampoo had not touched it but changed the colour of the extensions. So I went to get advice off another hair stylist who told me that my hair was way to yellow for the shampoo to work and that the extensions had lost the elasticity and are damaged from the bleach. So I have asked for my money back for the extensions which she charged me £500 for give or take 100 bonds. She is refusing to give me back my money as she thinks it’s my fault and does not give refunds. But in my opinion I have gone to her for a colour and she’s done half a job by telling me to use the professional shampoo advised by her which made the extensions not match my hair ..she has also damaged the extensions from the bleach so I need a new set as no one will colour them again in fear they will snap?? Who can give me some advice??
