daydreams01
Well-Known Member
Hi I am a new salon owner and have a cardsave card machine. Last month I had a £10 charge for PCI non compliance which is an online security thing I had to do within 3 months. I thought I had done it but it hadn't completed properly so I spent over an hour on the phone with them whilst on my pc filling it out. It was so complicated with loads of technical jargon but I finally finished it and they agreed to refund me the £10 charge as it stated on my letter I had 3 months to comply and only 1 month had actually passed. I am still waiting for the refund a month later and on this months statement I got charged £25 for an annual monthly security scan fee.
I was never told about all this when I signed up to cardsave. Is this something that all card machine companies require you to do? They have said because I use my Internet connection to connect to my card machine I have to do this whereas if I just used my phone line I wouldn't have to pay for the annual scan fee. I am wondering if it's better to just use the phone line to connect it? What do other salons do? It just seems like another hidden cost for me to deal with. Any advice welcome. Thanks.
Sent from my iPad using SalonGeek mobile app
I was never told about all this when I signed up to cardsave. Is this something that all card machine companies require you to do? They have said because I use my Internet connection to connect to my card machine I have to do this whereas if I just used my phone line I wouldn't have to pay for the annual scan fee. I am wondering if it's better to just use the phone line to connect it? What do other salons do? It just seems like another hidden cost for me to deal with. Any advice welcome. Thanks.
Sent from my iPad using SalonGeek mobile app