Hi I did a client today who wanted half head highlight foils and a cut I highlighted the hair and everything seemed ok her mum said it had come out a nice colour I cut her hair and blasted it dry with the hairdryer so I could check the cut when dry as she didn't want a proper blowdry again everything seemed fine as she was dark naturally and had previously used hair colours before it wasn't going to lift really light but it lifted to a nice caramel blonde which I felt blended in nicely with her colour, I left and wen I got home she said the colour was yellow and white in areas so I imagine that that's where it was her natural has lifted better then the built up colour on ends so I offered to go bk and correct it and lift the ends to match free of charge we arranged for mon as I couldn't do a time for her at weekend she wanted morning I could only do afternoon I even offered to go back the same day to correct it but she didn't went that either I then got a message later on saying the cut was terrible but I know that it wasn't and that it was all even as I even double checked it once dry as I always do as hair sits different when dry then she said I had to go bk the next morning and when I said I couldn't as I had clients I could only do afternoon she asked for full refund I said no due to all the reasons stated above that I offered to correct etc she has now asked if I have insurance i don't know what to do as I have done a service she asked for, I've offered to go bk and correct whatever she's not happy with I have even took pictures as I build up my portfolio and it doesn't look uneven to me I just don't know what to do if anyone can please help me
Thanks in advance
Thanks in advance