Hi everyone
I have terrible experiences with costumer last week
She came to my salon and begged me to change her bad very bad colour home done box colour black and very uneven no hair cut for one year
well I normally don’t but this time I said yes
she came 7:00pm and left 11:00pm
with stunning very beautiful natural based balayage
I used Olaplex and her hair was amazing condition
Everything was ok she was happy till we went to the price
I charge her 230£ she paid and left
The next day the nightmare start
She and her sister start coming and called me and complain how much she is depressed and miserable with her hair
and ask me for refund
I said no
She said she is going to sue me
Please help
I have terrible experiences with costumer last week
She came to my salon and begged me to change her bad very bad colour home done box colour black and very uneven no hair cut for one year
well I normally don’t but this time I said yes
she came 7:00pm and left 11:00pm
with stunning very beautiful natural based balayage
I used Olaplex and her hair was amazing condition
Everything was ok she was happy till we went to the price
I charge her 230£ she paid and left
The next day the nightmare start
She and her sister start coming and called me and complain how much she is depressed and miserable with her hair
and ask me for refund
I said no
She said she is going to sue me
Please help