Company took my money and haven't provided the goods!

[Amymc15]

Hi geeks ,

As the title suggest, I ordered a pack of 3 new filters for my extractor fan from a company I have not used before. They took the money out of my account on 1st Sept and still haven't sent out the goods! I have tried calling but the voicemail box was full on the 1st few attempt (I tried virus options but all to no avail) I eventually got through to leave a message a few days later and explained the situation but still I haven't had a response! The bank can't do anything as I paid by debit not credit card do my next step is small claims court apparently but truthfully this could cost me more than the £50 in question! I feel I shouldn't let this company get away with this but not sure what to do!?
Any advice is great fully received!
TIA x

[company name removed]

 

[pinknsparkly]

Can you not try and contact them via their facebook page it seems very active

 

[Amymc15]

Thanks, why didn't I think of that lol!!! I have just posted the question to them so will have to wait to see what happens! X