Hi everyone,
I'm just looking for advice on how to deal with a client of mine. So my client has Bipolar, I fitted her hair extensions and they looked lovely, she couldn't of been happier. Couple hours later she texted saying the colours not right and they are not what she asked for and wants them out. After texting back and forth explaining that the colour matched perfectly she finally texted saying it's ok just people making her paranoid. She then posts on my fb page saying how much she loves them, that I did such a good job and all this.
I then get texts last night (a week later) at home 9pm saying she still loves them and asked how she should dry them after washing (even tho it's in the aftercare). I tell her again what to do, I then get numerous texts saying it takes her an hour to curl her hair as the hair isn't curl it's straight (I ordered bodywave). She wanted deep wave but at consultation I explained as her hair was straight deep wave would look silly and she would have to curl her own hair around the extensions. She goes on to say she wouldn't of paid all that money if she knew they wouldn't be curly and feels like ripping them out. I did not entertain this at gone 9pm at night.
How do I feel with her she's constantly up and down, it's making me on edge everytime my phone goes and I see its her I feel sick. I've never experienced anything like this, I know I do a good job I've worked so hard to build a good reputation for myself I'm scared that I'll wake up one day and she's posted bad stuff all over my Facebook.
I know I have to be careful how I deal with this as I know it's due to her bipolar. Does anyone have any advice I didn't sleep a wink last night.
Sorry it's so long guys
I'm just looking for advice on how to deal with a client of mine. So my client has Bipolar, I fitted her hair extensions and they looked lovely, she couldn't of been happier. Couple hours later she texted saying the colours not right and they are not what she asked for and wants them out. After texting back and forth explaining that the colour matched perfectly she finally texted saying it's ok just people making her paranoid. She then posts on my fb page saying how much she loves them, that I did such a good job and all this.
I then get texts last night (a week later) at home 9pm saying she still loves them and asked how she should dry them after washing (even tho it's in the aftercare). I tell her again what to do, I then get numerous texts saying it takes her an hour to curl her hair as the hair isn't curl it's straight (I ordered bodywave). She wanted deep wave but at consultation I explained as her hair was straight deep wave would look silly and she would have to curl her own hair around the extensions. She goes on to say she wouldn't of paid all that money if she knew they wouldn't be curly and feels like ripping them out. I did not entertain this at gone 9pm at night.
How do I feel with her she's constantly up and down, it's making me on edge everytime my phone goes and I see its her I feel sick. I've never experienced anything like this, I know I do a good job I've worked so hard to build a good reputation for myself I'm scared that I'll wake up one day and she's posted bad stuff all over my Facebook.
I know I have to be careful how I deal with this as I know it's due to her bipolar. Does anyone have any advice I didn't sleep a wink last night.
Sorry it's so long guys