so I posted last week about an employee who try's to take the Mick asking to have treatments done constantly- that issue is sorted thank you.
The same employee I have another problem. In a few aspects of work she's the best receptionist I've ever had. Her retail sales is amazing, she's organised and copes well under pressure and knows the job inside out. She's literally treble the sales of anyone I've ever had before. She can be really good at her job when she wants but recently she either has good days or awful days where her customer service is so bad I step in when she's talking to a client or when I'm not in I get complaints. She's going through a kind of Bf break up which seems to be on/off forever and it's majorly effecting work more and more. Over the past few months she's had two verbal warnings and v recently one written. Since the written she's done two more big no nos (an hour later and a day later) I like her but she has literally put nothing into action to change- said all the right things but actions are louder than words. And no actions!
Should I just fire her or should I tell her to take an unpaid break for a week and sort out her life and come back the person she was- can I even do that as an employer?
In our meetings she gets all scared I'm going to sack her, but back in work nothing changes its so frustrating, as I said I like her and she's good some days but my business will suffer if she doesn't change fast, will making her take a break make her change?
The same employee I have another problem. In a few aspects of work she's the best receptionist I've ever had. Her retail sales is amazing, she's organised and copes well under pressure and knows the job inside out. She's literally treble the sales of anyone I've ever had before. She can be really good at her job when she wants but recently she either has good days or awful days where her customer service is so bad I step in when she's talking to a client or when I'm not in I get complaints. She's going through a kind of Bf break up which seems to be on/off forever and it's majorly effecting work more and more. Over the past few months she's had two verbal warnings and v recently one written. Since the written she's done two more big no nos (an hour later and a day later) I like her but she has literally put nothing into action to change- said all the right things but actions are louder than words. And no actions!
Should I just fire her or should I tell her to take an unpaid break for a week and sort out her life and come back the person she was- can I even do that as an employer?
In our meetings she gets all scared I'm going to sack her, but back in work nothing changes its so frustrating, as I said I like her and she's good some days but my business will suffer if she doesn't change fast, will making her take a break make her change?
