Hannah Davison
New Member
PLEASE HElP!
So what happened is I have a long standing loyal client and come to be friend. When she was in on 31st December. she had fallen out with her friend and was telling me about it, whilst another client was sat waiting. We was all sat listening and giving her advice, and she was going to talk to said friend later that night to sort it out. So I did the girl that was waiting’s tapes inbetween 1st client having her colour on. 2nd client was happy with the tapes and service and left. When she left though, she’s contacted Client 1 friend and told her everything that was said In the salon. To which I then got stick, as I was In the middle. From this happening I was deciding what to do about the situation, as I don’t want people feeling uncomfortable to talk in my salon because other clients run and tell the person- wasn’t fair on Client 1 and ruined her friendship too. Whilst umming and ahhing about how to approach the situation, liens 2 had messaged me a few times about a refit and having new hair in and a colour. as I was about to reply that i didn’t feel comfortable having her as a client anymore, I got Facebook messages off her mum. I went on to explain the situation to her mum, and got barrels of abuse. I tried o reply with reason, but it wasn’t working so I blocked her to cut off the situation.
This was about two weeks ago. Today I came back to the hotel to find she had more or less pulled them out, but blames me for the bald patches saying it was me and my fitting technique. If that was so it would have shown within days/weeks, not two months after fitting. She’s stating on this status that I have also over charged her- when I hadn’t as she had 2 packs of the special colours in, and that she has only had them in a month. On this status there was a few beautyworks fitters stating that it was indeed my fault.
I can’t see the status now as I have come off Facebook and deactivated the page as I was getting abuse from every form of social media and made my Instagram private. A few stylists that do have my back, have read over the comments to find she has said a professional used tape remover before they all ripped out. Now me and you both know when tape remover is used correctly there is no reason why any hair should come away from the scalp and I have never had this before, I had all my tape clients jump to my defence, but with her being a 17 year old girl, all her friends are rather bitchy and abusive. Tried to defend myself but I’m just getting over ridden. I’m so upset and in such a state of shock from this I’m at a loss as what to do.
This whole situation had made me fall out with hairdressing big time as protecting yourself doesn’t work. Any help or advice would be welcome with open arms.
TIA
So what happened is I have a long standing loyal client and come to be friend. When she was in on 31st December. she had fallen out with her friend and was telling me about it, whilst another client was sat waiting. We was all sat listening and giving her advice, and she was going to talk to said friend later that night to sort it out. So I did the girl that was waiting’s tapes inbetween 1st client having her colour on. 2nd client was happy with the tapes and service and left. When she left though, she’s contacted Client 1 friend and told her everything that was said In the salon. To which I then got stick, as I was In the middle. From this happening I was deciding what to do about the situation, as I don’t want people feeling uncomfortable to talk in my salon because other clients run and tell the person- wasn’t fair on Client 1 and ruined her friendship too. Whilst umming and ahhing about how to approach the situation, liens 2 had messaged me a few times about a refit and having new hair in and a colour. as I was about to reply that i didn’t feel comfortable having her as a client anymore, I got Facebook messages off her mum. I went on to explain the situation to her mum, and got barrels of abuse. I tried o reply with reason, but it wasn’t working so I blocked her to cut off the situation.
This was about two weeks ago. Today I came back to the hotel to find she had more or less pulled them out, but blames me for the bald patches saying it was me and my fitting technique. If that was so it would have shown within days/weeks, not two months after fitting. She’s stating on this status that I have also over charged her- when I hadn’t as she had 2 packs of the special colours in, and that she has only had them in a month. On this status there was a few beautyworks fitters stating that it was indeed my fault.
I can’t see the status now as I have come off Facebook and deactivated the page as I was getting abuse from every form of social media and made my Instagram private. A few stylists that do have my back, have read over the comments to find she has said a professional used tape remover before they all ripped out. Now me and you both know when tape remover is used correctly there is no reason why any hair should come away from the scalp and I have never had this before, I had all my tape clients jump to my defence, but with her being a 17 year old girl, all her friends are rather bitchy and abusive. Tried to defend myself but I’m just getting over ridden. I’m so upset and in such a state of shock from this I’m at a loss as what to do.
This whole situation had made me fall out with hairdressing big time as protecting yourself doesn’t work. Any help or advice would be welcome with open arms.
TIA