joannesherrell
Active Member
So I qualified in hair extensions with Belle Academy and naturally I went with Glamorous Lengths to source my hair as we were by default given a 25% trade discount on all orders which I thought would be beneficial for my clients and so far I have only charged for the hair and not fitting.
My very first client wanted very short half head of extensions just to thicken out her bob. I used 80g 1g strands of their 18 inch Indian Athenia hair, which was cut to around 14 inches and I used copper tubes to fit. Her hair is very strong and not fine, despite it being bleached blonde and she reassured me that she used the clarifying shampoo I supplied her with before fitting.
It looked lovely to start with and I was really proud of the job I did but just days later she is complaining that lots of the bonds are falling out. Even sent me a picture of around 8 bonds that came out all in one go after brushing!!
I offered to put them back in and asked if she would like me to try silicone lined micro rings instead, or I could try retipping and fusion bonding as I know these will be very secure. Now she is asking if I will be using the same hair as she is saying it has 'gone funny' despite not using straighteners on it at all.
Im at my whits end. Any ideas? Of course I want to make sure she is happy with her hair but now I'm going to have to fork out my own cash to supply her with new hair because she is claiming the GL quality is bad when I never even charged fitting to begin with [emoji53]
My very first client wanted very short half head of extensions just to thicken out her bob. I used 80g 1g strands of their 18 inch Indian Athenia hair, which was cut to around 14 inches and I used copper tubes to fit. Her hair is very strong and not fine, despite it being bleached blonde and she reassured me that she used the clarifying shampoo I supplied her with before fitting.
It looked lovely to start with and I was really proud of the job I did but just days later she is complaining that lots of the bonds are falling out. Even sent me a picture of around 8 bonds that came out all in one go after brushing!!
I offered to put them back in and asked if she would like me to try silicone lined micro rings instead, or I could try retipping and fusion bonding as I know these will be very secure. Now she is asking if I will be using the same hair as she is saying it has 'gone funny' despite not using straighteners on it at all.
Im at my whits end. Any ideas? Of course I want to make sure she is happy with her hair but now I'm going to have to fork out my own cash to supply her with new hair because she is claiming the GL quality is bad when I never even charged fitting to begin with [emoji53]