BeautiqueSpa
Well-Known Member
I am currently having some works done on my treatment rooms to create 2 rooms out of 1 large one. The work is nearly finished but I am pretty sure it will run into next weeks bookings which start on Wednesday so today I messaged all my Wednesday customers to give them a heads up that I may need to cancel the appointments due to works carrying over into next week. I didn't want to risk leaving it to the day before to give people enough time to make other plans in case the works do run over, I really think they will but a miracle may happen. Everyone of my customers was fine with it except one lady who had booked a Groupon pamper package for herself and her wife. A Christmas present from her Mum. I have just received an angry message from the Mum saying how disgusting I am to cancel at such short notice, 3 days, and that it's her daughters wife's birthday and she can't believe I run my business like this and that I've ruined her daughters wife's birthday, that they have an 8 week old baby and the day was such an important day for them. Told me to enjoy my Sunday Roast (weird) and told me not to spare a thought for the people who keep me in business!
Now I have already replied politely to the Mum to say that unfortunately the work over running is out of my hands, it's a wonky flooring issue and my building is listed and that I informed them as soon as the issue came up. Explained I would offer them a refund but it's a Groupon booking so nothing I can do except offer them a future appointment which obviously isn't ideal given all the circumstances regarding child care, booking time off work, which I'm pretty sure they'd have done anyway as it's her 30th Birthday, but I just wanted to put this on here to see if I am out of touch with being a irked by the Mums nasty message on this one. She's said she'll complain to Groupon 'instructing' them to terminate my contract immediately and will be leaving me reviews online.
Then received a further email telling me to not be so condescending by apologising for the disappointment as I have no idea! What the hell lady, it's a facial and head/neck massage not a triple heart bypass! I wish my problems were only a facial cancellation and not a floor issue that's now gonna cost me over a grand to fix!
Now I have already replied politely to the Mum to say that unfortunately the work over running is out of my hands, it's a wonky flooring issue and my building is listed and that I informed them as soon as the issue came up. Explained I would offer them a refund but it's a Groupon booking so nothing I can do except offer them a future appointment which obviously isn't ideal given all the circumstances regarding child care, booking time off work, which I'm pretty sure they'd have done anyway as it's her 30th Birthday, but I just wanted to put this on here to see if I am out of touch with being a irked by the Mums nasty message on this one. She's said she'll complain to Groupon 'instructing' them to terminate my contract immediately and will be leaving me reviews online.
Then received a further email telling me to not be so condescending by apologising for the disappointment as I have no idea! What the hell lady, it's a facial and head/neck massage not a triple heart bypass! I wish my problems were only a facial cancellation and not a floor issue that's now gonna cost me over a grand to fix!
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