kayleedent
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- Feb 5, 2015
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Hi guys,
Looking for some advice. I’m a trained hair extension specialist and have been qualified for over 8 years, currently using euphoria one and glamlox.
I have a client/ friend that Iv been doing for 3+ years (who I don’t even charge full price? Mate rates) she has used all types of hair that I have offered, originally from glamorous lengths, hair planet and Routes. Iv been with euphoria one now for nearly two years with no complaints. She recently had what she says is a bad batch from euphoria one Brazilian range that I fitted just before Christmas. I believed this is down to her poor aftercare as I have never had any problems with that hair in two years ( she’s a nightmare for using the wrong shampoo and doesn’t use any types of oils or heat protector sprays) after arguing back and forth And suggesting things for her to try to rectify this set, I offered to fit her a completely new set free of charge this weekend. I decided that this time I would use glamlox. Not that I had any problems with any other clients and euphoria one but just that I wanted her to see i was trying a different supplier so she wouldn’t moan. I fitted on Friday, and by Friday night she was messaging me complaining that the hair felt too thin! ( 140 bonds as the hair comes in packs on 20 rather than 25 compared to euphoria one) I then offered her another free pack of hair to make up the difference to be fitted this Tuesday. But by Saturday afternoon she messaged me again saying the hair was terrible quality and that she was so unhappy and wanted a fulll refund. After back and forth telling her the hair was amazing and it would thicken up after a few washes I flatly told her I would not refund as the hair was amazing quality and that now she was just being ungreatful. This morning she has messaged me again saying that she will be taking it further? I’m fully certified and insured but can anyone advice what I should do? Has she got grounds to take this anywhere? Even though I’m not sure even who with!
Iv always found myself to be more that accommodating to clients but with this one being a so called mate and not even paying full price it’s reallt knocking my confidence. Should I just issue her a refund even though she won’t allow me to take this set out and she said it will damages her hair more :-(
Looking for some advice. I’m a trained hair extension specialist and have been qualified for over 8 years, currently using euphoria one and glamlox.
I have a client/ friend that Iv been doing for 3+ years (who I don’t even charge full price? Mate rates) she has used all types of hair that I have offered, originally from glamorous lengths, hair planet and Routes. Iv been with euphoria one now for nearly two years with no complaints. She recently had what she says is a bad batch from euphoria one Brazilian range that I fitted just before Christmas. I believed this is down to her poor aftercare as I have never had any problems with that hair in two years ( she’s a nightmare for using the wrong shampoo and doesn’t use any types of oils or heat protector sprays) after arguing back and forth And suggesting things for her to try to rectify this set, I offered to fit her a completely new set free of charge this weekend. I decided that this time I would use glamlox. Not that I had any problems with any other clients and euphoria one but just that I wanted her to see i was trying a different supplier so she wouldn’t moan. I fitted on Friday, and by Friday night she was messaging me complaining that the hair felt too thin! ( 140 bonds as the hair comes in packs on 20 rather than 25 compared to euphoria one) I then offered her another free pack of hair to make up the difference to be fitted this Tuesday. But by Saturday afternoon she messaged me again saying the hair was terrible quality and that she was so unhappy and wanted a fulll refund. After back and forth telling her the hair was amazing and it would thicken up after a few washes I flatly told her I would not refund as the hair was amazing quality and that now she was just being ungreatful. This morning she has messaged me again saying that she will be taking it further? I’m fully certified and insured but can anyone advice what I should do? Has she got grounds to take this anywhere? Even though I’m not sure even who with!
Iv always found myself to be more that accommodating to clients but with this one being a so called mate and not even paying full price it’s reallt knocking my confidence. Should I just issue her a refund even though she won’t allow me to take this set out and she said it will damages her hair more :-(
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