Victoriabar
Well-Known Member
Hi Nailers,
I'm at a quandary with one of my clients and am thinking of putting my foot down and just saying no!!
She came in just before Christmas to have a full set of L&P done.
A quick bit of background.. She is a 15yr NSS client and had explained that due to personal reasons she's had no enhancements for two months but previously within that 15yrs she'd completely lost fingernails over thinning nail plates, countless times been cut, bled and every time suffered sore to the touch nail plates.
Her nails were flat, some dipped and mostly all ridged.
So back to Christmas time.. She asked me for china whites. I assumed these were sculpted white tips but she explained they were white tips glued on and acrylic over with a gel topcoat (?)
I did a visual consultation of her nails and explained that due to her nail plates only being 5mm long I wouldn't be able to stick a white tip to her nail as all she'd have left of her nail plate was the lunula area..
She replied saying that's exactly what she has done at the NSS
And also she has them full nail tip length.
Thankfully I talked her into blended tips, I sculpted the white and gave her normal looking nails with a longer looking nail bed but she still wanted full length tips.
I explained about the differences in expectation of L&P to NSS stuff and also about the length of her nails and longevity of her enhancements due to length and nail condition.
I also explained the reasons why I wouldn't send her off with only a lunula sized bed showing.
She came back to me a week later with the thumb totally popped off.
I replaced like for like.
Anyway I get a txt come through this week saying she wants a complete new set now as every nail had fallen off and she is insistent on having the NSS style china whites with no nail bed showing..
Would you give her what she wants?
Even knowing that your handy work in tip placement would look IMO ****e?
She refuses to believe her nails are that damaged that them holding anything for any length of time is true due to these NSS nails that never came off.
Is it me? My application?
I've returning customers of L&P for infils so know my non NSS customers are fine.
How would you deal with her?
I appreciate anyone's opinions in this matter.
Cheers lovelies.
I'm at a quandary with one of my clients and am thinking of putting my foot down and just saying no!!
She came in just before Christmas to have a full set of L&P done.
A quick bit of background.. She is a 15yr NSS client and had explained that due to personal reasons she's had no enhancements for two months but previously within that 15yrs she'd completely lost fingernails over thinning nail plates, countless times been cut, bled and every time suffered sore to the touch nail plates.
Her nails were flat, some dipped and mostly all ridged.
So back to Christmas time.. She asked me for china whites. I assumed these were sculpted white tips but she explained they were white tips glued on and acrylic over with a gel topcoat (?)
I did a visual consultation of her nails and explained that due to her nail plates only being 5mm long I wouldn't be able to stick a white tip to her nail as all she'd have left of her nail plate was the lunula area..
She replied saying that's exactly what she has done at the NSS
And also she has them full nail tip length.
Thankfully I talked her into blended tips, I sculpted the white and gave her normal looking nails with a longer looking nail bed but she still wanted full length tips.
I explained about the differences in expectation of L&P to NSS stuff and also about the length of her nails and longevity of her enhancements due to length and nail condition.
I also explained the reasons why I wouldn't send her off with only a lunula sized bed showing.
She came back to me a week later with the thumb totally popped off.
I replaced like for like.
Anyway I get a txt come through this week saying she wants a complete new set now as every nail had fallen off and she is insistent on having the NSS style china whites with no nail bed showing..
Would you give her what she wants?
Even knowing that your handy work in tip placement would look IMO ****e?
She refuses to believe her nails are that damaged that them holding anything for any length of time is true due to these NSS nails that never came off.
Is it me? My application?
I've returning customers of L&P for infils so know my non NSS customers are fine.
How would you deal with her?
I appreciate anyone's opinions in this matter.
Cheers lovelies.