I have been using hdw for a few years now. Was a bit concerned with my first order but just did a small one and used my credit card. Never had any problems with any of the products or their delivery. They are always quick to deliver and when they did leave of a tube of colour I just rang them and they posted it straight out to me. On their colour tubes the first language isn't English so they obviously buy it from abroad but apart from that I cant see any other difference. When I first used them they were just a small wholesalers i think but gradually they have increased the range of products they supply. According to their website they have also recently opened a store in Lincoln. Surely if they were dodgy they wouldn't have their own store. I admit their website at the moment isn't that clear, they have just recently been changing it and have had problems with it,according to their Facebook page, and they don't seem completely professional in all their wording but as long as you aren't relying on them for advice,but are just using them to buy stock that's at a good price then I think it's fine.