KimmyB66
Active Member
Hi All, i have just had my first complaint from a client and don't know what to do. I'm finding this situation very upsetting!
She says i have damaged her nails and wants compensation consisting of the last set of acrylic infills i did, the cost of going to another nail tech to remove the acrylic and do a manicure, and a treatment which was sold to her to apply daily.
I trained in acrylics 3 1/2 years ago which i know is not long. I have been doing acrylic overlay and infills every 3 weeks on her since then. I have found her nails to be a little troublesome at times because of lifting, which i rarely see in my other clients. A few months ago i found a bright green stain under a lifting nail, so i did a bit of homework on the internet to see what it was as i had not come across it before. I came to the conclusion that it had probably happened due to water being trapped under the lifting acrylic.
I continued to do infills, but always made sure the lifting acrylic was removed, the nail was lightly buffed, sanitised, dehydrated, primed and infilled. I told her i thought it was trapped moisture and it served no purpose to try and file off all the green as it would only make her nail thin, and the stain would grow out. Then a couple more nails went green, and i continued the infills as above.
At her last appointment with me on 27th Nov she wanted french acrylics. As i didn't have time for an acrylic removal and reapplication as the appointment was for infills (and i have never done french acrylics) i suggested using gel polish to do the french but that i was worried the green stain would show through.
She then txt me a couple of days later and cancelled all upcoming appointments and i have not seen her since.
She then whatsapped me 4 days ago, and an email today.
Quite often she had lifting at the back, but never came to me as they lifted, just waited until her next appointment. I do have photos that she has sent me, and her nails look terrible particularly at the free edge where they have split and broke, which is where the green had grown to. I have a suspicion that she tried to remove the acrylic herself, and found weak nails so then went to someone else to tidy them up, but thats not what she is saying.
What should i do? Should i inform my insurance company incase she wants to formally make a claim? Should i just pay her? Should i now ignore her? Did i ruin her nails???? Sorry this thread is so long! MANY THANKS TO ALL THOSE WHO TAKE THE TIME TO READ THIS AND REPLY. xxxxx
She says i have damaged her nails and wants compensation consisting of the last set of acrylic infills i did, the cost of going to another nail tech to remove the acrylic and do a manicure, and a treatment which was sold to her to apply daily.
I trained in acrylics 3 1/2 years ago which i know is not long. I have been doing acrylic overlay and infills every 3 weeks on her since then. I have found her nails to be a little troublesome at times because of lifting, which i rarely see in my other clients. A few months ago i found a bright green stain under a lifting nail, so i did a bit of homework on the internet to see what it was as i had not come across it before. I came to the conclusion that it had probably happened due to water being trapped under the lifting acrylic.
I continued to do infills, but always made sure the lifting acrylic was removed, the nail was lightly buffed, sanitised, dehydrated, primed and infilled. I told her i thought it was trapped moisture and it served no purpose to try and file off all the green as it would only make her nail thin, and the stain would grow out. Then a couple more nails went green, and i continued the infills as above.
At her last appointment with me on 27th Nov she wanted french acrylics. As i didn't have time for an acrylic removal and reapplication as the appointment was for infills (and i have never done french acrylics) i suggested using gel polish to do the french but that i was worried the green stain would show through.
She then txt me a couple of days later and cancelled all upcoming appointments and i have not seen her since.
She then whatsapped me 4 days ago, and an email today.
Quite often she had lifting at the back, but never came to me as they lifted, just waited until her next appointment. I do have photos that she has sent me, and her nails look terrible particularly at the free edge where they have split and broke, which is where the green had grown to. I have a suspicion that she tried to remove the acrylic herself, and found weak nails so then went to someone else to tidy them up, but thats not what she is saying.
What should i do? Should i inform my insurance company incase she wants to formally make a claim? Should i just pay her? Should i now ignore her? Did i ruin her nails???? Sorry this thread is so long! MANY THANKS TO ALL THOSE WHO TAKE THE TIME TO READ THIS AND REPLY. xxxxx