ferris1984
Member
Hello hair geeks,
So I spent 2 years growing out a dyed black bob into natural, below shoulder length hair. I decided my hair was in good enough condition for a perm, I have always wanted curly hair and was willing to accept some reasonable loss of condition in exchange for curls! So I went to a local salon with a very good reputation (5 star review salon, won various Wella and HJ awards). They also have creative perming advertised in their window. So I thought I was in totally trustworthy hands.
The stylist was new at the salon but she was experienced (older lady). I had a full consultation and she took a cutting but did no test curls. I explained I wanted a loose curl and didn’t want to lose any length from my hair. Then a week later has the perm done. She used sensitive or mild solution because I have fine hair. Didn’t process for very long. She then found after removal and washing there wasn’t much curl. So she cut my hair even though I’d told her I didn’t want it cut. At this point though I didn’t mind so long as my hair was curly.
48 hours later the perm has dropped and front parts and back of my hair are completely straight. So I went back to salon and they said I’d been touching my hair so it had fallen out. They re permed it (another stylist did it this time so it seemed clear the other hadn’t been confident). This time used normal strength solution and processed it for longer. Afterwards there was a curl so I was sent away happy. Had a follow up appointment 1 week later, my hair seemed ok but had dropped slightly again. They told me this was due to incorrect styling. So they washed and blow dried and sent me away.
8 weeks later, even with following all after care and styling advice (wise tooth comb only, sulphate and paraben free shampoo, deep conditioning, only diffusion dry once a week) my hair suddenly was extremely dry and frizzy. I couldn’t get a curl into it through wetting and scrunching, I stopped using my hair dryer because it was damaged. Hair was taking up to 3 hours to dry after washing and soaking up masses of conditioner every time I washed it.
Appointments at this salon combined cost £160. They didn’t charge me for the 2nd perm but did for everything else.
yesterday went to another salon for an Olaplex treatment because my hair was falling out with combing and washing, and 3 hours to dry. This cost £120 including buying Olaplex products for home use. Hairdresser found my hair was snapped off at the back and front hairline. She said it was badly over processed and she took photos of it for me. She had to cut another 3 inches off my hair because of the damage.
So I started with below shoulder mostly virgin hair, and ended with an extremely damaged bob. I have lost 6 inches of hair and I have no curl left. I have attached some photos of before and after. I have sent a complaint letter to the salon with the photos. All they have said is “we will look into it”, no apology, nothing.
what should I do next and what do you hair geeks think about the situation? I think they are going to blame me even though they commented on what great condition my hair was in before they permed it. The photos show before, during the perm and after the Olaplex treatment.
Liz
So I spent 2 years growing out a dyed black bob into natural, below shoulder length hair. I decided my hair was in good enough condition for a perm, I have always wanted curly hair and was willing to accept some reasonable loss of condition in exchange for curls! So I went to a local salon with a very good reputation (5 star review salon, won various Wella and HJ awards). They also have creative perming advertised in their window. So I thought I was in totally trustworthy hands.
The stylist was new at the salon but she was experienced (older lady). I had a full consultation and she took a cutting but did no test curls. I explained I wanted a loose curl and didn’t want to lose any length from my hair. Then a week later has the perm done. She used sensitive or mild solution because I have fine hair. Didn’t process for very long. She then found after removal and washing there wasn’t much curl. So she cut my hair even though I’d told her I didn’t want it cut. At this point though I didn’t mind so long as my hair was curly.
48 hours later the perm has dropped and front parts and back of my hair are completely straight. So I went back to salon and they said I’d been touching my hair so it had fallen out. They re permed it (another stylist did it this time so it seemed clear the other hadn’t been confident). This time used normal strength solution and processed it for longer. Afterwards there was a curl so I was sent away happy. Had a follow up appointment 1 week later, my hair seemed ok but had dropped slightly again. They told me this was due to incorrect styling. So they washed and blow dried and sent me away.
8 weeks later, even with following all after care and styling advice (wise tooth comb only, sulphate and paraben free shampoo, deep conditioning, only diffusion dry once a week) my hair suddenly was extremely dry and frizzy. I couldn’t get a curl into it through wetting and scrunching, I stopped using my hair dryer because it was damaged. Hair was taking up to 3 hours to dry after washing and soaking up masses of conditioner every time I washed it.
Appointments at this salon combined cost £160. They didn’t charge me for the 2nd perm but did for everything else.
yesterday went to another salon for an Olaplex treatment because my hair was falling out with combing and washing, and 3 hours to dry. This cost £120 including buying Olaplex products for home use. Hairdresser found my hair was snapped off at the back and front hairline. She said it was badly over processed and she took photos of it for me. She had to cut another 3 inches off my hair because of the damage.
So I started with below shoulder mostly virgin hair, and ended with an extremely damaged bob. I have lost 6 inches of hair and I have no curl left. I have attached some photos of before and after. I have sent a complaint letter to the salon with the photos. All they have said is “we will look into it”, no apology, nothing.
what should I do next and what do you hair geeks think about the situation? I think they are going to blame me even though they commented on what great condition my hair was in before they permed it. The photos show before, during the perm and after the Olaplex treatment.
Liz
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