BellaD
Active Member
I have been having an issue with one of my clients and need help from you guys on what to do and what to say to her. I have known this client, D, for almost 10 years and up to this year I have considered her a good friend.
I have allowed her to post date checks, as well as given her a 50% discount on my services. (And given many services for free since she lost her job in June) due to other issues with her and feeling taken advantage of, I decided to try to salvage the business relationship and friendship. I told her in November that I could know longer give any discounts out as of the 1st of the year. She took it in stride and seemed ok with it. At that point she also owed me around $50 for previous services.
She came in on the 19th of December for color, cut, and nails. I did give her the discount as it wasn't January and her total was $100. She was also excited because she had just started a new temp job and that day was supposed to be her first payday. So she could pay me and then the next appt she could catch up with the other $50 she owed me. Tho she did say she wanted to double check that her paycheck was in the bank before I deposited it. I said ok. The next day she said it hadn't been deposited yet so to hold the check for a couple days so she could get it sorted out.
This is the last I had heard from her. I deposited the check just before the end of the year so I could get all my accounting stuff taken care of and my year end paperwork done. Today I got a letter from the bank that her $100 check was returned. She also booked an appointment for Friday at 4:45 for her nails again.
I texted her and told her "I got your last check for $100 back from the bank today :-(" She replied "I know. I never told you to put it in. They didn't get me my check until until last Thursday. I got charged 50 dollars." And "I realized I didn't call you and tell you I was fighting for my paycheck. I will have it all for you when I see you"
What do I do?
I have allowed her to post date checks, as well as given her a 50% discount on my services. (And given many services for free since she lost her job in June) due to other issues with her and feeling taken advantage of, I decided to try to salvage the business relationship and friendship. I told her in November that I could know longer give any discounts out as of the 1st of the year. She took it in stride and seemed ok with it. At that point she also owed me around $50 for previous services.
She came in on the 19th of December for color, cut, and nails. I did give her the discount as it wasn't January and her total was $100. She was also excited because she had just started a new temp job and that day was supposed to be her first payday. So she could pay me and then the next appt she could catch up with the other $50 she owed me. Tho she did say she wanted to double check that her paycheck was in the bank before I deposited it. I said ok. The next day she said it hadn't been deposited yet so to hold the check for a couple days so she could get it sorted out.
This is the last I had heard from her. I deposited the check just before the end of the year so I could get all my accounting stuff taken care of and my year end paperwork done. Today I got a letter from the bank that her $100 check was returned. She also booked an appointment for Friday at 4:45 for her nails again.
I texted her and told her "I got your last check for $100 back from the bank today :-(" She replied "I know. I never told you to put it in. They didn't get me my check until until last Thursday. I got charged 50 dollars." And "I realized I didn't call you and tell you I was fighting for my paycheck. I will have it all for you when I see you"
What do I do?