I put quite a large first order through them, ordering from their website. When the order came, I checked it against what I had ordered and found a product missing. It was only for about £8 but nevertheless, I phoned them and explained that it was not there and i had paid for it. I was told that their stock levels were correct, so there is not anything that they could do. So I was disappointed, and wary of ordering from them again. I now feel happier going to Ellisons and picking the products off the shelf. At least I will get what I have paid for! I wouldn't have been very pleased if the product was of a higher value and the money not refunded or replaced! The products that I received were very good, no problem with the products at all.