I've hurt a client

[ellideb]

I've been waxing brows for year and I use Perron rigot euro blonde mostly. I waxed a clients eyebrows a few weeks ago and she got in touch a week or so later to say that I'd taken some skin off under her brow and showed me a picture of it. It looked red and sore. I'm mortified. How would this happen? She's a young girl, I wax brows day in, day out, i know my products, I know to pull the skin taught. What could have caused this. I noticed it a bit red afterwards and thought it was just a strong reaction as she is very pale and fair.

I puzzled as to why it happened? And a bit wary of waxing her again in case it happens again!

 

[claireoseman]

Hi , I have seen this happen before , either the wax is too hot ,or it can be what you use to wipe over the eyebrow is too harsh ie surgical spirit .

 

[KrisKross]

Is she on any medication - Roaccutane, antibiotics for acne, steroids, or is she using any topical meds on her skin?

 

[nailpod]

It happens don't beat yourself up.
I been a therapist for well over 10/15 years and other day it happened and hasn't happened for years and years. Lands up being client forgot to mention she diabetic and also she has allergy to plasters , which I asked in her form.

 

[ellideb]

Thanks for your replies! The wax was definitely not too hot as I tested it beforehand. And I use the Perron rigot skin cleanser beforehand, then apply the oil, then use a tissue to absorb any excess oil. I do the exact same to every client and her other eyebrow was fine.

I have asked her is she on any medications or has she changed her medications, or skin care routine and I've been very sympathetic and offered her a refund. It's a mystery. I'm guessing she won't be returning for an eyebrow wax with me anymore!

 

[Beauty by Roo]

Try not to worry too much. She's young and her skin is delicate. I hope she comes back to you xx

 

[Robin Selman]

It just happens.... in fact it happens to me alot and I use gentle wax oil etc....... but my client base has alot of sensitized skin from dry cold weather, cleaners, so many things.

 

[CharlieRF]

You sound like you perform your treatments in a professional manner, so bottom line..... Don't beat yourself up about it!! it happens and like other people have mentioned on this tread its probably something she has forgotten to mention.

 

[Matthew Taylor]

Does she use any eye products with active ingredients in, for instance anything with Vitamin A/Retinol? That has the potential to affect the skins barrier and could be a potential consideration.

 

[kojodojo]

Definitely do not beat yourself up for it, it happens. It has happened to me on a few occasions. It could be medication, hormonal changes, skincare etc... there are so many different reasons. If I have a client with sensitive skin or I know is prone to grazing then I pull the wax off in really tiny sections, like 1cm at a time, this usually helps me.

 

[ellideb]

Try not to worry too much. She's young and her skin is delicate. I hope she comes back to you xx

Thank you! Yes she's come back, for a different treatment, but she's still a client thankfully!

 

[Sian9292]

I've been waxing brows for year and I use Perron rigot euro blonde mostly. I waxed a clients eyebrows a few weeks ago and she got in touch a week or so later to say that I'd taken some skin off under her brow and showed me a picture of it. It looked red and sore. I'm mortified. How would this happen? She's a young girl, I wax brows day in, day out, i know my products, I know to pull the skin taught. What could have caused this. I noticed it a bit red afterwards and thought it was just a strong reaction as she is very pale and fair.

I puzzled as to why it happened? And a bit wary of waxing her again in case it happens again!

I'm surprised no one else has said but it can happen if a client has dehydrated skin. It is nothing to do with the way you are doing it. Try not to worry!

 

[Cindy2021]

I'm surprised no one else has said but it can happen if a client has dehydrated skin. It is nothing to do with the way you are doing it. Try not to worry!

I never knew this before. As a client I have had many grazes and I always get a reaction and I have very dehydrated skin.
I've actually given up now.