Layla-Louise
Well-Known Member
my salon's now been open for three weeks now however on thursday i had this phonecall from a really weird guy saying that he saw my leaflet in the newsagent when he went to get the paper & was inquiring about prices for aromatherapy massage. At the time i was really pleased that someone was asking me about aromatherapy & didnt actually realize he was a guy on the fone as he didnt have a deep,manly voice that you'd expect from a guy & was asking me whether i did an adomen massage & because i didnt think anything of it- it wast untill he arrived at the salon i realized he was a potential male client.
On the phone i asked him whether it was a baqck massage he wanted or full body & he stated he was a full body he was after whih i do for 1hr 15mins & charge £37
he asked if he could collect a pricelist as he was round the corner and i said yes we're open till 7pm 2day he came in a few minutes and thats when he said i'm Tim the person you spoke to on the phone.
At the time my mum who helps out on reception had an appointment so i was on my own dont know whether that made a difference but he asked me whether i was the owner & i said yes im Layla & he said thats an unusual name where are you from i said my family are orginally from cyprus but we was born here but then he continued with questions such as whether i was local & i said yes & he was like oh where?
like i'd tell him i just said 10-15mins away didnt want to lie but then didnt want to be rude either
he said that some salons you go to won't massage the stomach, chest or buttocks area & apart from the obvious so you pay for a full body massage & you dont actually get it.
when i saw him i actually thought there must be a very good reason for this but as im starting out new you dont want clients to think you dont want 2 do the treatment. Male clients ive had before have been clients of girlfriends and wifes that allready come 2 salon but ive only done back massages not full body on them. whats the geneal rule about massaging the abdomen area how do i get out of it now?
he said cos his a postman he doesnt know when his free and jus likes to phone up on the off chance i can fit him in i said that if he wants to do that then fine but i am the only therapist here so i camt guanratee he will get a booking that way and we just left it at that.
then he phoned me back 10-15mins later asking if i can extend the massage to 1hr 30mins as myne was only 1hr 15mins then we can sort it out price wise i said that my price is oly for 1hr 1h 15mins so i'll have 2 work out what to charge and he said i obvioudly take it you aint working tomorrow goodfriday and i said No then he said what about saturday and we already decided not to open cos its early days and nonone was booked in anyway so i sed i'll be in to take bookings but not for treatments as we was planning to do a few more finishing touches in the salon.
Afterwards i felt bad for turning a client away so foned him back to say another client wants 2 book in for saturday so i am going to be open if he wants a booking and afterall that he said he had something on and culdnt make it but asked if i had a mobile number he culd contact me on and i said the salon no. wuld be fine but he said in case i wasnt there to answer it obviously i didnt give it to him and said if he left a message on the answer fone i culd always get back to him.
yesterday when i went in to check my messages i had two from him one at 8:20am and one at 11:15am saying he wanted the booking afterall i havent contacted him back yet dont really know what to do he seems quite persistant and hasnt even asked how much extra i want for 1hr 30mins massage what do you all think i should do?
On the phone i asked him whether it was a baqck massage he wanted or full body & he stated he was a full body he was after whih i do for 1hr 15mins & charge £37
he asked if he could collect a pricelist as he was round the corner and i said yes we're open till 7pm 2day he came in a few minutes and thats when he said i'm Tim the person you spoke to on the phone.
At the time my mum who helps out on reception had an appointment so i was on my own dont know whether that made a difference but he asked me whether i was the owner & i said yes im Layla & he said thats an unusual name where are you from i said my family are orginally from cyprus but we was born here but then he continued with questions such as whether i was local & i said yes & he was like oh where?
like i'd tell him i just said 10-15mins away didnt want to lie but then didnt want to be rude either
he said that some salons you go to won't massage the stomach, chest or buttocks area & apart from the obvious so you pay for a full body massage & you dont actually get it.
when i saw him i actually thought there must be a very good reason for this but as im starting out new you dont want clients to think you dont want 2 do the treatment. Male clients ive had before have been clients of girlfriends and wifes that allready come 2 salon but ive only done back massages not full body on them. whats the geneal rule about massaging the abdomen area how do i get out of it now?
he said cos his a postman he doesnt know when his free and jus likes to phone up on the off chance i can fit him in i said that if he wants to do that then fine but i am the only therapist here so i camt guanratee he will get a booking that way and we just left it at that.
then he phoned me back 10-15mins later asking if i can extend the massage to 1hr 30mins as myne was only 1hr 15mins then we can sort it out price wise i said that my price is oly for 1hr 1h 15mins so i'll have 2 work out what to charge and he said i obvioudly take it you aint working tomorrow goodfriday and i said No then he said what about saturday and we already decided not to open cos its early days and nonone was booked in anyway so i sed i'll be in to take bookings but not for treatments as we was planning to do a few more finishing touches in the salon.
Afterwards i felt bad for turning a client away so foned him back to say another client wants 2 book in for saturday so i am going to be open if he wants a booking and afterall that he said he had something on and culdnt make it but asked if i had a mobile number he culd contact me on and i said the salon no. wuld be fine but he said in case i wasnt there to answer it obviously i didnt give it to him and said if he left a message on the answer fone i culd always get back to him.
yesterday when i went in to check my messages i had two from him one at 8:20am and one at 11:15am saying he wanted the booking afterall i havent contacted him back yet dont really know what to do he seems quite persistant and hasnt even asked how much extra i want for 1hr 30mins massage what do you all think i should do?